Skype Operations Framework

We want to hear from you about how you are using the tools and assets, what works and what does not.
If you feel there is anything missing, or have any other feedback that you would like to provide to our team.

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  • For feedback items, please select the phase most relevant to your feedback: Plan, Deliver or Operate.
  • For any corrections that need to be made to any of the assets, please select Content Corrections and include the asset title and page/slide number.
  • For any feedback on trainings, please select Training

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If you want to contact the SOF team for non-feedback items then please use the following email address SOF@microsoft.com.

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  1. Provide deploy guidance for Direct Access split tunneling

    Provide deploy guidance for Direct Access split tunneling, similar to the “Deploy-Guidance-VPN Split Tunnel”

    25 votes
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      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
    • 17 votes
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        1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
      • Give the Skype Academy part of the SOF site the ability to track which videos and training has been viewed and completed.

        Allow the training portions of your SOF site to track what a user has completed. Since training is updated, it is often hard to track which videos I have already watched or not watched until I get into them and find familiar discussion. Allow site to check mark or date stamp completed training since you are normally under user credentials when watching a training session.

        8 votes
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          0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →

          Hi Michael (and other supporters),
          thanks a lot for you feedback. A coupe of weeks ago we reorganized the SOF learning page (see here for announcement: https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/A-Fresh-Look-for-our-Skype-Academy-SOF-Training-Page/ba-p/31064 ).

          Does this help, or are you still looking for a way to track your training progress.

          If you are still looking, would you expect this to track automatically whenever you click on a training, or could this be a manual check-mark for you to set (mark training as completed).

          Thanks,
          thomas

        • Additional operational guidance for Cloud Connector Edition

          Provide more guidance on how customers can operate and manage Cloud Connector Edition.

          8 votes
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            0 comments  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
          • 6 votes
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              0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
            • Provide updates to the website when files update

              If any files are updated, please update the timestamp for Last Updated on the top of the page so that people know there actually was an update. Additionally, for files labeled v1 that are updated, please update the version to again show us there was an update.
              My experience specifically was with the bulk user enable script, but I suspect other pages might have updates that nobody knows about simply because there's no visual indication on the website.

              5 votes
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                2 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
              • Add & Expand on Security and Archiving

                With security being a concern for all customers. CISO's are asking the SfB Admins questions that they don't have all the answers to or even access to because in O365 Security & Archiving is handled through Exchange/Security & Compliance. It'd be great to have a slide or section that covers what's available and guidance/best practices or training links.

                4 votes
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                  0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                • business use case examples

                  When using examples for business use cases do not use the same example in all the training and IP. Mix it up a bit so that we can have more than one idea or example of what a business use case could look like.

                  3 votes
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                    0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                  • Modify the download all option to only get unique documents

                    There are currently 116 unique documents, however when downloading everything and unzipping it, there are 375 files. Which ones truly belong in which directories? And can we simply refer to the other folders for the other documents when necessary?

                    3 votes
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                      0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
                    • MVA Training

                      It would be awesome to follow the MVA type training that includes progressive testing of content.

                      3 votes
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                        0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                      • Provided Template

                        In the envisioning PPTs there is a comment about note takers capturing information in the "provided template", is the template supposed to be the PPT or is there another document?

                        3 votes
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                          1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                        • Outlook for iOS scheduling meeting integration

                          Schedule SfB meeting from the Outlook for iOS client. Companies that use Office 365 need the ability to schedule meeting without a PC!

                          3 votes
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                            1 comment  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
                          • Migrations from non-Skype environments

                            It would be useful if best practices / assessment points could be identified for migrating clients from a non-Skype environments. For example, what would be the key evaluation points to assess a client migrating from a traditional PBX with TDM trunking.

                            3 votes
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                              0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                            • more examples, please

                              I recommend adding more real-world examples, maybe 1 test case built upon throughout the presentations (Contoso, for example)

                              3 votes
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                                thinking about it  ·  1 comment  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                              • In creating or finding a contact. There should be a some text allowed to write notes of the contact

                                Often we research a contact for one particular purpose that we may not use for stretch of time, So just having a name and department does not help when we are trying to remember who we spoke too.

                                Thanks

                                3 votes
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                                  0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                                • Localized training material

                                  Any plan to have localized training video content, in my case, French, and not only translated Closed Captioning?

                                  That would make transition to Enterprise voice much smoother.

                                  2 votes
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                                    1 comment  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Toll-Free Number Information Discrepancy

                                    In the "6- Design-Cloud PBX Architecture, Coexistence, and Migration Design Document-v2.4.docx", it states that a toll-free number "can handle up to 100 simultaneous calls". This seems like a big limitation for a toll-free dial-in number being shared in an enterprise, and this information is not found on any of the Office support sites. Is this an accurate statement on the limitation?

                                    2 votes
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                                      0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Contents in Japanese and other languages

                                      Could you please have this useful information in SOF in Japanese and other local languages please?

                                      2 votes
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                                        0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PowerShell script to upload and validate Emergency Calling Locations at bulk

                                        Please add a PowerShell script to upload and validate Emergency Calling Locations at bulk. For example, feed from a CSV file to automatically upload each location and validate it against the MSAG. This would be very useful for large enterprises that may have thousands of physical addresses. In addition, now that CQD supports CSV format, this input file can be reused to upload building/subnet data to CQD.

                                        2 votes
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                                          0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                                        • need to share More real world examples through presentation

                                          Information are very usedfull but I would recommend adding more real-world examples, like some test case built upon throughout the presentations...

                                          2 votes
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                                            0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
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