Skype Operations Framework

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If you feel there is anything missing, or have any other feedback that you would like to provide to our team.

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  • For feedback items, please select the phase most relevant to your feedback: Plan, Deliver or Operate.
  • For any corrections that need to be made to any of the assets, please select Content Corrections and include the asset title and page/slide number.
  • For any feedback on trainings, please select Training

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  1. ROI Studies to Justify Cloud PBX over PBX on-prem

    My customer is asking if there's any ROI studies to help them sell a SfB implementation to their Management based on cost savings. I did not find anything in the Plan/Envision/Assess phases of this methodology. However, in my search I found the Microsoft Value Simulation (http://transform.office.com) that could fit nicely if just filling in the parameters of Skype only. It's based on on Forrester TEI (Total Economic Impact) studies of existing Microsoft customers, and thought we should include it as a possible Planning exercise if the customer is asking for proof of cost savings.

    1 vote
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      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
    • OneNote for SOF?

      Has any thought been given as to have a SOF OneNote? This would be a great resource to assist with deployment and understand of SOF with customers.

      1 vote
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        0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
      • Localized training material

        Any plan to have localized training video content, in my case, French, and not only translated Closed Captioning?

        That would make transition to Enterprise voice much smoother.

        1 vote
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          0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
        • Enable/Disable button for file sharing separate from desktop sharing

          Team, it would be helpful to have separate buttons for file sharing and desktop sharing instead of having together as one button. likewise, having a button to globally make the change in your environment for these features as well as audio/video can greatly help us in setting new users.

          1 vote
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            0 comments  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
          • Outlook for iOS scheduling meeting integration

            Schedule SfB meeting from the Outlook for iOS client. Companies that use Office 365 need the ability to schedule meeting without a PC!

            1 vote
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              0 comments  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
            • Enable-User Enablement-Scripts

              Please create a Cloud PBX User Enablement Script that does not require Global Admin rights. Many customers only want to give Skype Admin rights so I need a script that can enable phone numbers and emergency locations after the licenses have already been assigned.

              1 vote
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                0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
              • Contents in Japanese and other languages

                Could you please have this useful information in SOF in Japanese and other local languages please?

                1 vote
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                  0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                • Give the Skype Academy part of the SOF site the ability to track which videos and training has been viewed and completed.

                  Allow the training portions of your SOF site to track what a user has completed. Since training is updated, it is often hard to track which videos I have already watched or not watched until I get into them and find familiar discussion. Allow site to check mark or date stamp completed training since you are normally under user credentials when watching a training session.

                  6 votes
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                    0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                  • 1 vote
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                      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                    • PowerShell script to upload and validate Emergency Calling Locations at bulk

                      Please add a PowerShell script to upload and validate Emergency Calling Locations at bulk. For example, feed from a CSV file to automatically upload each location and validate it against the MSAG. This would be very useful for large enterprises that may have thousands of physical addresses. In addition, now that CQD supports CSV format, this input file can be reused to upload building/subnet data to CQD.

                      1 vote
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                        0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                      • MVA Training

                        It would be awesome to follow the MVA type training that includes progressive testing of content.

                        2 votes
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                          0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                        • Provide updates to the website when files update

                          If any files are updated, please update the timestamp for Last Updated on the top of the page so that people know there actually was an update. Additionally, for files labeled v1 that are updated, please update the version to again show us there was an update.
                          My experience specifically was with the bulk user enable script, but I suspect other pages might have updates that nobody knows about simply because there's no visual indication on the website.

                          5 votes
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                            2 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                          • Provide deploy guidance for Direct Access split tunneling

                            Provide deploy guidance for Direct Access split tunneling, similar to the “Deploy-Guidance-VPN Split Tunnel”

                            24 votes
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                              0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                            • Network Assessment Tool Usage.doc

                              I believe there is an incorrect statement on Page 5 of the Usage.docx file that is included in the Network Assessment Tool.

                              The document currently reads "In this sample, the 70.5 ms RTT latency meets the target for a test performed from a customer’s network edge site but does not meet the target for a test performed on a client machine."

                              However, the image shows the RTT Latency passed from the Client machine to the Microsoft Network Edge, and Failed from a network Edge connecting the the Microsoft network Edge.

                              So I would think the statement should be reversed, "In…

                              1 vote
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                                0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
                              • Envision-Discovery-Questionaire v2: attendant console

                                I think it would be good to "Attendant Console" under: "3.6 Lync 2013/Skype for Business Server Deployment On-premises Details (if applicable)" and "Which of the following Voice calling features do you currently have dependencies on?
                                Please add additional details for any dependencies in the comments section." page 17 & 18.

                                Or it could be under the next point: "What 3rd party provided features and functionality do you currently have dependencies on? Please list." page 18

                                3rd party category's (Contact Center, Attendant Console, Call Recording and Compliance) are all mentioned except the attendant console which is a common need.

                                Thanks!

                                1 vote
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                                  0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                • need to share More real world examples through presentation

                                  Information are very usedfull but I would recommend adding more real-world examples, like some test case built upon throughout the presentations...

                                  2 votes
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                                    0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                                  • sync skype message data between all devices

                                    sync skype message data between all devices

                                    2 votes
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                                      0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                                    • business use case examples

                                      When using examples for business use cases do not use the same example in all the training and IP. Mix it up a bit so that we can have more than one idea or example of what a business use case could look like.

                                      1 vote
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                                        0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Provided Template

                                        In the envisioning PPTs there is a comment about note takers capturing information in the "provided template", is the template supposed to be the PPT or is there another document?

                                        1 vote
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                                          0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 1 vote
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                                            0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
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