Often we research a contact for one particular purpose that we may not use for stretch of time, So just having a name and department does not help when we are trying to remember who we spoke too.
It would be awesome to follow the MVA type training that includes progressive testing of content.3 votes
I recommend adding more real-world examples, maybe 1 test case built upon throughout the presentations (Contoso, for example)3 votes
Any plan to have localized training video content, in my case, French, and not only translated Closed Captioning?
That would make transition to Enterprise voice much smoother.2 votes
I am prompted to register when I use a different browser. Would be good if the system can keep track of the registered customer and partners2 votes
Please is there a getting started with CQD custom reports? And detailed explanation of the metrics\measurements available in the reports?
There is no schema document to the CQD database that we can find. It would document the fields and data with detail\ what it represents.
Also, a getting started with custom CQD reports. And detailed documentation of what the measurements available actually mean.
Data validation. No customer to my knowledge can access O365 QoE database - so how do we validate the CQD data?1 vote
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