Skype Operations Framework

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If you feel there is anything missing, or have any other feedback that you would like to provide to our team.

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  1. Add & Expand on Security and Archiving

    With security being a concern for all customers. CISO's are asking the SfB Admins questions that they don't have all the answers to or even access to because in O365 Security & Archiving is handled through Exchange/Security & Compliance. It'd be great to have a slide or section that covers what's available and guidance/best practices or training links.

    5 votes
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      1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
    • "Art of the possible" videos

      In several place in the SOF web site and in the documentation I see references to "Art of the possible" videos. Where are these videos located?

      1 vote
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        2 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
      • ROI Studies to Justify Cloud PBX over PBX on-prem

        My customer is asking if there's any ROI studies to help them sell a SfB implementation to their Management based on cost savings. I did not find anything in the Plan/Envision/Assess phases of this methodology. However, in my search I found the Microsoft Value Simulation (http://transform.office.com) that could fit nicely if just filling in the parameters of Skype only. It's based on on Forrester TEI (Total Economic Impact) studies of existing Microsoft customers, and thought we should include it as a possible Planning exercise if the customer is asking for proof of cost savings.

        1 vote
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          0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
        • Contents in Japanese and other languages

          Could you please have this useful information in SOF in Japanese and other local languages please?

          2 votes
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            0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
          • 1 vote
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              0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
            • Provide deploy guidance for Direct Access split tunneling

              Provide deploy guidance for Direct Access split tunneling, similar to the “Deploy-Guidance-VPN Split Tunnel”

              25 votes
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                0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
              • Provided Template

                In the envisioning PPTs there is a comment about note takers capturing information in the "provided template", is the template supposed to be the PPT or is there another document?

                3 votes
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                  1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                • business use case examples

                  When using examples for business use cases do not use the same example in all the training and IP. Mix it up a bit so that we can have more than one idea or example of what a business use case could look like.

                  3 votes
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                    0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                  • Envision-Discovery-Questionaire v2: attendant console

                    I think it would be good to "Attendant Console" under: "3.6 Lync 2013/Skype for Business Server Deployment On-premises Details (if applicable)" and "Which of the following Voice calling features do you currently have dependencies on?
                    Please add additional details for any dependencies in the comments section." page 17 & 18.

                    Or it could be under the next point: "What 3rd party provided features and functionality do you currently have dependencies on? Please list." page 18

                    3rd party category's (Contact Center, Attendant Console, Call Recording and Compliance) are all mentioned except the attendant console which is a common need.

                    Thanks!

                    1 vote
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                      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                    • Provide sizing

                      What size company do you expect partners to use SOF with? It doesn't make sense to use SOF with a 25 person company so what is the recommended size?

                      1 vote
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                        0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →

                        Thanks for your feedback. The goal for SOF is to provide a framework for a successful Skype for Business application. Obviously if you want to all the right steps, sometimes this might seem a lot especially for smaller companies. It will be up to our customers and partners to decide how what components can be scaled down and how — e.g. if you look at Network Readiness, it will still be an important part given the impact network has on user experience. However for a 25 users company it should be a much easier and less complex exercise than for a world wide company with 1000s of users. Just get sure that you evaluate carefully what activities to exclude and what to size down. That being said we would be interested to hear more, if this sounds reasonable or if a scaled down version of SOF is something that would…

                      • 7 votes
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                          0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                        • 19 votes
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                            1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                          • Deliver business value

                            Focus on delivering business value instead of the number of users deployed. You cannot assume a user's future usage or productivity gains. Deployment is simply a necessary step toward unlocking significant business value: cost savings, enhanced collaboration, agility,...

                            1 vote
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                              1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                            • Migrations from non-Skype environments

                              It would be useful if best practices / assessment points could be identified for migrating clients from a non-Skype environments. For example, what would be the key evaluation points to assess a client migrating from a traditional PBX with TDM trunking.

                              3 votes
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                                0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
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                              Skype Operations Framework

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