Skype Operations Framework

We want to hear from you about how you are using the tools and assets, what works and what does not.
If you feel there is anything missing, or have any other feedback that you would like to provide to our team.

When submitting a new idea:

  • For feedback items, please select the phase most relevant to your feedback: Plan, Deliver or Operate.
  • For any corrections that need to be made to any of the assets, please select Content Corrections and include the asset title and page/slide number.
  • For any feedback on trainings, please select Training

We believe that this site is the best place to provide your feedback.
If you want to contact the SOF team for non-feedback items then please use the following email address SOF@microsoft.com.

How can we improve SOF?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Add & Expand on Security and Archiving

    With security being a concern for all customers. CISO's are asking the SfB Admins questions that they don't have all the answers to or even access to because in O365 Security & Archiving is handled through Exchange/Security & Compliance. It'd be great to have a slide or section that covers what's available and guidance/best practices or training links.

    4 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
    • Modify the download all option to only get unique documents

      There are currently 116 unique documents, however when downloading everything and unzipping it, there are 375 files. Which ones truly belong in which directories? And can we simply refer to the other folders for the other documents when necessary?

      3 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
      • "Art of the possible" videos

        In several place in the SOF web site and in the documentation I see references to "Art of the possible" videos. Where are these videos located?

        1 vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
        • Wrong Content in SOF Delivering Network Readiness (SKP056PAL)

          The video of the Web Conference recording “Delivering Network Readiness (SKPA056PAL)” is wrong. It shows the video of “What's New in "Network Readiness" (SKP072PAL)”. But the corresponding link to the PDF loads the correct content.

          1 vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
          • Please make all the documentation searchable online

            Please make all the content searchable online. Having to download 116 documents and then upload them somewhere else so I can search them is more work than it should be.

            Please put the documentation online and make it searchable like technet, or simply migrate the documentation there. That way if people use the online versions, they'll always be referencing the most up to date content, and there's less chance of stale content.

            1 vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
            • turn off notifications

              I don't want to see the notification of when people are available. how do I turn it off?

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
              • Add a timer option to clear "what's happening today" information

                Add a timer option to clear "what's happening today" information

                Users forget to update "what's happening today" field in SfB and this causes stale information to be seen, sometimes for days. Add a scheduling function or timer feature to clear the "what's happening today" field, like out of office in Outlook does now.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
                • Toll-Free Number Information Discrepancy

                  In the "6- Design-Cloud PBX Architecture, Coexistence, and Migration Design Document-v2.4.docx", it states that a toll-free number "can handle up to 100 simultaneous calls". This seems like a big limitation for a toll-free dial-in number being shared in an enterprise, and this information is not found on any of the Office support sites. Is this an accurate statement on the limitation?

                  2 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →
                  • Outlook for iOS scheduling meeting integration

                    Schedule SfB meeting from the Outlook for iOS client. Companies that use Office 365 need the ability to schedule meeting without a PC!

                    3 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  3 - Operate  ·  Flag idea as inappropriate…  ·  Admin →
                    • Localized training material

                      Any plan to have localized training video content, in my case, French, and not only translated Closed Captioning?

                      That would make transition to Enterprise voice much smoother.

                      2 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        1 comment  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                      • OneNote for SOF?

                        Has any thought been given as to have a SOF OneNote? This would be a great resource to assist with deployment and understand of SOF with customers.

                        2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  4 - Content Corrections  ·  Flag idea as inappropriate…  ·  Admin →

                          Thanks for the feedback. What would be the content of the OneNote? Would it list and link all the assets? Or would it be used to collect data?

                          Please help us to understand, how OneNote would be useful for delivering SOF.

                          Thanks,
                          thomas

                        • ROI Studies to Justify Cloud PBX over PBX on-prem

                          My customer is asking if there's any ROI studies to help them sell a SfB implementation to their Management based on cost savings. I did not find anything in the Plan/Envision/Assess phases of this methodology. However, in my search I found the Microsoft Value Simulation (http://transform.office.com) that could fit nicely if just filling in the parameters of Skype only. It's based on on Forrester TEI (Total Economic Impact) studies of existing Microsoft customers, and thought we should include it as a possible Planning exercise if the customer is asking for proof of cost savings.

                          1 vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                          • Enable-User Enablement-Scripts

                            Please create a Cloud PBX User Enablement Script that does not require Global Admin rights. Many customers only want to give Skype Admin rights so I need a script that can enable phone numbers and emergency locations after the licenses have already been assigned.

                            2 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                            • Contents in Japanese and other languages

                              Could you please have this useful information in SOF in Japanese and other local languages please?

                              2 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                              • Give the Skype Academy part of the SOF site the ability to track which videos and training has been viewed and completed.

                                Allow the training portions of your SOF site to track what a user has completed. Since training is updated, it is often hard to track which videos I have already watched or not watched until I get into them and find familiar discussion. Allow site to check mark or date stamp completed training since you are normally under user credentials when watching a training session.

                                8 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →

                                  Hi Michael (and other supporters),
                                  thanks a lot for you feedback. A coupe of weeks ago we reorganized the SOF learning page (see here for announcement: https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/A-Fresh-Look-for-our-Skype-Academy-SOF-Training-Page/ba-p/31064 ).

                                  Does this help, or are you still looking for a way to track your training progress.

                                  If you are still looking, would you expect this to track automatically whenever you click on a training, or could this be a manual check-mark for you to set (mark training as completed).

                                  Thanks,
                                  thomas

                                • PowerShell script to upload and validate Emergency Calling Locations at bulk

                                  Please add a PowerShell script to upload and validate Emergency Calling Locations at bulk. For example, feed from a CSV file to automatically upload each location and validate it against the MSAG. This would be very useful for large enterprises that may have thousands of physical addresses. In addition, now that CQD supports CSV format, this input file can be reused to upload building/subnet data to CQD.

                                  2 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                    • MVA Training

                                      It would be awesome to follow the MVA type training that includes progressive testing of content.

                                      3 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  5 - Training  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Provide updates to the website when files update

                                        If any files are updated, please update the timestamp for Last Updated on the top of the page so that people know there actually was an update. Additionally, for files labeled v1 that are updated, please update the version to again show us there was an update.
                                        My experience specifically was with the bulk user enable script, but I suspect other pages might have updates that nobody knows about simply because there's no visual indication on the website.

                                        5 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          2 comments  ·  2 - Deliver  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Provide deploy guidance for Direct Access split tunneling

                                          Provide deploy guidance for Direct Access split tunneling, similar to the “Deploy-Guidance-VPN Split Tunnel”

                                          25 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  1 - Plan  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base