When after hours is configured there should be a website that regular users can be granted permission to where they can manage an "on call" schedule where the after hours number will ring their Skype for Business account or cell phone. Say in a given month, you may have 4 people and each one receives the after hour phone calls for one week each.10 votes
There is a timer for how long a call can sit in the queue...
After some testing my experience is that the call sits in the queue for this amount of time before being offered to an agent. I've had to change the timer to 0 in order to ring the agent group right away. Is this the design?4 votes
We have 20 sites with individual published numbers; the fact that AAs can only be scoped to a domain (especially with no exclusion, either) is boderline useless in our setup. I'm assuming this is coming since having multiple AA's pointing at the same scoped domain seems redundant?6 votes
We are working on this feature, will be in preview soon.
This feature is in preview for noam tenants, soon will be expanded to other region tenants which are in preview.
With the new Version 18.104.22.168 of Skype for business all call go directly to the mobile lines or voicemail on Mobile Phone. Please give the community back the old version.
I have Skype for business so one can transfer within the Skype environment. The callkit is a great Idea but between the IOS 10 and the new Application it is unusable as soon as the I Phone goes in sleep -look mode.
Please Help the end user it is very frustrating.1 vote
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