• Feedback by UserVoice
  • Preview

    Update Microsoft will be moving away from UserVoice sites on a product-by-product basis throughout the 2021 calendar year. We will leverage 1st party solutions for customer feedback. Learn more

    We have partnered with UserVoice, a third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

    1. Call Queue Re-Routing/Voicemail

      When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

      32 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    2. Office Hours can forward to external numbers

      When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

      47 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      8 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    3. Convert some ported numbers to Service Numbers

      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

      36 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    4. Convert User Numbers to Service Numbers (and vice-versa)

      Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

      21 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    5. user camera view fullsize /without borders

      Whenever i am in a videochat with others i can see them in a tile on the screen. All together are in a row, the focus is set to the speaker. We need the option to resize this tile so that they are all together in full screen... it would be nice to have an option to set the tile size and make it bigger. The user experience is much more better in this case, the meetings are more sucessfull. (my boss joined a zoom meeting and wants to have a similar view to all participants in skype for business)

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
    6. Add support for "General Mailbox" in Org AA

      If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

      27 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    7. Limit users in Auto Attendant Dial By Name

      The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

      One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

      Another way would be to specify individual users that an individual auto attendant could handle.

      Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

      9 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    8. Ring PC speaker instead of headset.

      For a long time I never saw skype meetings because it does not ring my laptop speakers, it defaults to "ringing" my USB headset, which is pointless as I dont hear it as I dont wear it unless on a call.

      It took me some time to find the option to Ring the laptop speaker also, but this should be default. It is almost never the case when you want it to ring the headset instead of the PCs default speaker.
      FYI the options dropdown for this feed back only contains two not applicable items.

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      3 comments  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
    9. Logging

      LS Mediation Server is extremely sensitive!!! It would be great to have a SIP Session information with all parameters and their values and codec used from Mediation Server should the last one drop a call!

      F.e. EventID 25039, Error during SDP handling with the trunk, invalid media. Such a text doesn't make a lot of sence when using a Microsoft certified trunk provider and we had to open a case with Microsoft...(REG:118072318636004)

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    10. Allowing a user number to forward their number to an auto attendant

      I would like the ability for a user to forward their phone to an auto attendant

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    11. Area code (726) not reachable via Skype for Business.

      Currently the new area code (726) for San Antonio is not reachable via Skype for Business. Basic troubleshooting has already been done and area code issue has been confirmed by Microsoft agent. Please see this thread for details.

      https://answers.microsoft.com/en-us/msoffice/forum/msofficesfb-msowin10-mso_o365b/skype-for-business-not-connecting-to-specific/cedd1175-2cd0-4caf-afde-cece55d6911b?messageId=1159b192-f424-426b-8743-eb479942391f

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    12. Recurring meeting analystics showing who consistently joins meeting late on ongoing basis + who skips maximum meetings

      For recurring meetings with higher number of participants it is very important that everyone join meeting on time and there is maximum participation. Skype should provide a feature that allows to find out list of those members who consistently join meetings late or skip it.

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    13. Logging of admin account lookup for Security Auditing in Skype Analytics

      Purpose is retroactively or spot check access granted for users that lookup data for security audits

      1 vote

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    14. Call Analytics search by date/period of time

      Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possibility to search according a periode of time/date. This allow you list the calls done during this period and check if you got a global problem of communication during this period.

      6 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    15. Call Analystics OnPrem Conference missing infos

      With Call Analystics for an Online User you can see in the Call history the call and conference performed . But if the Online user participate to a conference organised by a Onprem user , you have no information at all (neither call or conference ) in the Call History. We should be able to see that the Online User made a call to an external url conference (all the activities of the user online should be traced).

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    16. Call Analystics Call History search

      Tonday when you check the Call History of one Skype Online User you cannot see quickly if the calls in the history list are successful or not( you should click on each call to get more detail about the call). It would be interesting to have one addition column in the Call History to see if the calls was connected/successful or not. Also It would be nice to be able to filter the Call History by a date (today we can filter only per type Call or Conference).

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    17. Call Analystics user address search improvement

      Call Analystics allow you to search call only if you enter the correct User SIP of the Skype business Online or the beginning of the USer SIP. Example if you search the User SIP address John.smith@toto.com by typing "john" you will find the user John.smith@toto.com . But if you time "smith" you will find nothing . It will be interesting to be able to search according a word/text Inside the SIP address not only the beginning.

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    18. Call Analystics search per SIP address

      Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possilibity to search with a simple SIP address . Example if someone which is not Skype Online try to reach a Skype Online address but the call is rejeted (the SIP adress of destination is wrong,....) today the call analytics doesnt allow to verify if the call arrived on the Skype Online plateforme on the correct destination.

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    19. Clarify licensing page for Call Queue & Auto Attendant

      Auto attendant and Call Queue pages both say "Your organization must have (at a minimum) an Enterprise E3 plus Skype for Business Cloud PBX license or an Enterprise E5 license."

      Is that wrong? Isn't it available for all Cloud PBX users? (like all the other pages say)

      We're using Office 365 Premium (well, now a Microsoft 365 Business beta) with the Skype for Business Online (Plan 2) add on, plus the Cloud PBX add-on.

      We see (and are using) Call Queues and Auto Attendants.

      Can you clarify those pages, please?

      2 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    20. Option to play the menu options once

      we would like to only play the menu options once, and then divert straight to the operator. there is no way to do this with the current tools

      3 votes

      We're glad you're here

      Please sign in to leave feedback

      Signed in as (Sign out)

      We’ll send you updates on this idea

      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • Don't see your idea?

    Feedback and Knowledge Base