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Phone feature

Have the option of sending directly to Voice Mail.

Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

When we have 2 people with the same name, ie Sarah Johnson. The system just says I found 2 people with similar names - do you want Sarah Johnson, or Sarah Johnson. With no differentiation between the 2. Can you set it to also read out their job title or department so people know who they are calling.

As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

Can there be a default network that is updated with all microsoft endpoints for skype. At the moment any locations i don't have a range uploaded for are shown as "BLANK" but i want to see calls to cloud services and calls to remote workers who might be comming in from VLANS i don't have uploaded.

Notify administrators when an end user reports a poor call experience, or call that is 3 (2...1) stars or less. We do not monitor the board constantly (we do other things too) and would like to be notified the minute a poor call is reported.

Allow for dialing to an extension.

Even if this is a full 10-digit-number that would be acceptable.

Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

Call Analytics is great but it would also be nice with a "Dashboard" just like CQD where you have most common problems, users with most problems and then possibility to drill down from there.

The ability to quickly extract Skype Call Quality data from the tenant to perform Deep data analytics. Currently the PowerShell tools takes days to extract the data and the data is a nested mess.

One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

This service should also have the ability to notify a distribution list when a new voicemail has been received.

Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.