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    1. Create an Auto Attendant Tree in One Auto Attendant Entry

      Current work around for now is to create multiple Auto Attendants to point at each other to create the tree. And to go back to another menu, the previous AA should be bind on a number. Thus, not utilizing the # key property as its function should be "back" and currently it is functioning as a repeat key.

      It would be great to create a sub-menu auto attendant just from the primary AA so we would have only one entry.

      Having one auto attendant entry for the tree would also eliminate the "short ring" in between transfers of the menus.…

      13 votes
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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    2. Get Auto Attenant to support mulitple people with the same name.

      When we have 2 people with the same name, ie Sarah Johnson. The system just says I found 2 people with similar names - do you want Sarah Johnson, or Sarah Johnson. With no differentiation between the 2. Can you set it to also read out their job title or department so people know who they are calling.

      1 vote
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    3. Add Voice Mail as an Optionin Call Queues and Auto Attendants

      Have the option of sending directly to Voice Mail.

      Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

      Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

      33 votes
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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    4. Create Call Queue Ordered Lists

      As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

      10 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    5. Extension dialing

      Allow for dialing to an extension.

      Even if this is a full 10-digit-number that would be acceptable.

      Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

      15 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    6. Ability for Auto Attendant to dial nonMicrosoft numbers for third party services.

      One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

      14 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    7. Voicemail as a service

      Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

      This service should also have the ability to notify a distribution list when a new voicemail has been received.

      49 votes
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      4 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    8. Call queue should show incoming caller ID

      Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

      77 votes
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      23 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    9. turn off robot voice "please wait while i transfer your call"

      We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

      This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.

      10 votes
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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    10. Call Queue Re-Routing/Voicemail

      When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

      32 votes
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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    11. Office Hours can forward to external numbers

      When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

      47 votes
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      8 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    12. Convert some ported numbers to Service Numbers

      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

      35 votes
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      3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    13. Convert User Numbers to Service Numbers (and vice-versa)

      Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

      20 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    14. Add support for "General Mailbox" in Org AA

      If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

      27 votes
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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    15. Limit users in Auto Attendant Dial By Name

      The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

      One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

      Another way would be to specify individual users that an individual auto attendant could handle.

      Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

      9 votes
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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    16. Allowing a user number to forward their number to an auto attendant

      I would like the ability for a user to forward their phone to an auto attendant

      1 vote
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    17. Clarify licensing page for Call Queue & Auto Attendant

      Auto attendant and Call Queue pages both say "Your organization must have (at a minimum) an Enterprise E3 plus Skype for Business Cloud PBX license or an Enterprise E5 license."

      Is that wrong? Isn't it available for all Cloud PBX users? (like all the other pages say)

      We're using Office 365 Premium (well, now a Microsoft 365 Business beta) with the Skype for Business Online (Plan 2) add on, plus the Cloud PBX add-on.

      We see (and are using) Call Queues and Auto Attendants.

      Can you clarify those pages, please?

      2 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    18. Option to play the menu options once

      we would like to only play the menu options once, and then divert straight to the operator. there is no way to do this with the current tools

      3 votes
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    19. Allow less than 1 minute for call queue timeout

      The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

      For the functionality we are using call queues for people will hang up before waiting for 1 minute.

      Please can we have ability to set timeout in seconds

      27 votes
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      6 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    20. Hunt Groups in Call Queues

      If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

      27 votes
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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
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