Hunt Groups in Call Queues
If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.
Philip Wong commented
For our business, we will need more advance options for the call queues for ringing the agents such as round robin, longest idle, last active. Please add those features.
Derek Gabriel commented
This would be a nice as a call flow option on each queue. Shotgun style, ring all members, or hunt/round robin.