Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.64 votes
we can do this…https://support.office.com/en-gb/article/Set-the-Caller-ID-for-a-user-c7323490-d9b7-421a-aa76-5bd485f80583?ui=en-US&rs=en-GB&ad=GB
some of the content is getting updated.
We have 20 sites with individual published numbers; the fact that AAs can only be scoped to a domain (especially with no exclusion, either) is boderline useless in our setup. I'm assuming this is coming since having multiple AA's pointing at the same scoped domain seems redundant?6 votes
We are working on this feature, will be in preview soon.
This feature is in preview for noam tenants, soon will be expanded to other region tenants which are in preview.
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