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    1. Call queue should show incoming caller ID

      Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

      79 votes

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      23 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    2. Voicemail as a service

      Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

      This service should also have the ability to notify a distribution list when a new voicemail has been received.

      50 votes

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      4 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    3. Office Hours can forward to external numbers

      When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

      47 votes

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      8 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    4. Create and schedule holiday/special greetings

      Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

      40 votes

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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    5. Convert some ported numbers to Service Numbers

      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

      36 votes

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      3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    6. Add Voice Mail as an Optionin Call Queues and Auto Attendants

      Have the option of sending directly to Voice Mail.

      Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

      Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

      35 votes

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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    7. Call Queue Zero Out for Voicemail

      When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

      33 votes

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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    8. Call Queue Re-Routing/Voicemail

      When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

      32 votes

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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    9. Allow less than 1 minute for call queue timeout

      The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

      For the functionality we are using call queues for people will hang up before waiting for 1 minute.

      Please can we have ability to set timeout in seconds

      27 votes

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      6 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    10. Hunt Groups in Call Queues

      If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

      27 votes

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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    11. Add support for "General Mailbox" in Org AA

      If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

      27 votes

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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    12. Convert User Numbers to Service Numbers (and vice-versa)

      Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

      21 votes

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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    13. Make an API available to be able to connect to POWERBI

      Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

      19 votes

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      2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    14. Filter by Poor Call Experience, not just by user

      While it is helpful to be able to search and filter by user, I would like to be able to filter by the calling experience too. For example, I would like to see all poor call quality entries on a given day. This would be helpful for troubleshooting and identifying issues proactively rather than waiting for the user to notify me of a problem first.

      19 votes

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      2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    15. More Complex AA Menus & Destination Options

      Interface to build more complex AA menus with options (press 1 for Accounting, press 2 for Sales, etc.) with the ability to send to various call queues where queues don't necessarily require a dedicated public phone number. all destinations/queues would ideally have their own operating hours, ring strategies with general voicemail boxes for each queue that can be delivered to a tenant user mailbox, shared mailbox, distro list or public folder.

      19 votes

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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    16. Extension dialing

      Allow for dialing to an extension.

      Even if this is a full 10-digit-number that would be acceptable.

      Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

      15 votes

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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    17. Ability for Auto Attendant to dial nonMicrosoft numbers for third party services.

      One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

      15 votes

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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    18. Skype Advanced Call Analytics.

      The call/meeting data will show up in couple of minutes delay after the call/meeting ended.

      14 votes

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      1 comment  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    19. Create an Auto Attendant Tree in One Auto Attendant Entry

      Current work around for now is to create multiple Auto Attendants to point at each other to create the tree. And to go back to another menu, the previous AA should be bind on a number. Thus, not utilizing the # key property as its function should be "back" and currently it is functioning as a repeat key.

      It would be great to create a sub-menu auto attendant just from the primary AA so we would have only one entry.

      Having one auto attendant entry for the tree would also eliminate the "short ring" in between transfers of the menus.…

      13 votes

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      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    20. 13 votes

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      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
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