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  1. Ability for Auto Attendant to dial nonMicrosoft numbers for third party services.

    One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

    1 vote
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      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • turn off robot voice "please wait while i transfer your call"

      We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

      This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.

      3 votes
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        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Option to play the menu options once

        we would like to only play the menu options once, and then divert straight to the operator. there is no way to do this with the current tools

        2 votes
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          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
        • Clarify licensing page for Call Queue & Auto Attendant

          Auto attendant and Call Queue pages both say "Your organization must have (at a minimum) an Enterprise E3 plus Skype for Business Cloud PBX license or an Enterprise E5 license."

          Is that wrong? Isn't it available for all Cloud PBX users? (like all the other pages say)

          We're using Office 365 Premium (well, now a Microsoft 365 Business beta) with the Skype for Business Online (Plan 2) add on, plus the Cloud PBX add-on.

          We see (and are using) Call Queues and Auto Attendants.

          Can you clarify those pages, please?

          1 vote
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            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Voicemail as a service

            Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

            This service should also have the ability to notify a distribution list when a new voicemail has been received.

            28 votes
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              3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow less than 1 minute for call queue timeout

              The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

              For the functionality we are using call queues for people will hang up before waiting for 1 minute.

              Please can we have ability to set timeout in seconds

              25 votes
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                5 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
              • Call Queue Re-Routing/Voicemail

                When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

                20 votes
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                  2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Convert User Numbers to Service Numbers (and vice-versa)

                  Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

                  17 votes
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                    0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                  • Hunt Groups in Call Queues

                    If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

                    24 votes
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                      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Convert some ported numbers to Service Numbers

                      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

                      30 votes
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                        3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                      • Call queue should show incoming caller ID

                        Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

                        59 votes
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                          19 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Additional Area Codes for Service numbers

                          Like so many others, I need an area code that is in my Service Area to provide to customers. I will list them in the comments. Anyone else may feel free to add to the list.

                          1 vote
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                            3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change the process to request new area codes

                            Currently, when requesting service numbers you're pointed to a support page which tells you to create a service request with a very specific wording and request the area codes you'd like to have added. This ticket ends up in the technical support queues, which will call you baffled as they don't know what to do about it (understandably). Perhaps the link should be changed to point to skypefeedback.com rather than creating a service request which cannot be fulfilled at all?

                            3 votes
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                              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                            • Create and schedule holiday/special greetings

                              Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

                              36 votes
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                                2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Service numbers for the Netherlands (Amsterdam)

                                To configure the Auto Attendant we need to add Service Numbers from the Netherlands to our tenant. Please add the Netherlands as to the drop-down list.

                                4 votes
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                                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • More Complex AA Menus & Destination Options

                                  Interface to build more complex AA menus with options (press 1 for Accounting, press 2 for Sales, etc.) with the ability to send to various call queues where queues don't necessarily require a dedicated public phone number. all destinations/queues would ideally have their own operating hours, ring strategies with general voicemail boxes for each queue that can be delivered to a tenant user mailbox, shared mailbox, distro list or public folder.

                                  17 votes
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                                    2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Office Hours can forward to external numbers

                                    When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

                                    32 votes
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                                      4 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • extension

                                      I need a way to assign an extension to a user similar to what we currently have in our onprem system.

                                      9 votes
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                                        1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Call Queue Zero Out for Voicemail

                                        When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

                                        27 votes
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                                          1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Add support for "General Mailbox" in Org AA

                                          If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

                                          25 votes
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                                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
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