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  1. Call queue should show incoming caller ID

    Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

    50 votes
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      17 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • Create and schedule holiday/special greetings

      Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

      31 votes
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        1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Office Hours can forward to external numbers

        When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

        29 votes
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          3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
        • Convert some ported numbers to Service Numbers

          We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

          27 votes
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            3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Call Queue Zero Out for Voicemail

            When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

            26 votes
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              1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • Add support for "General Mailbox" in Org AA

              If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

              23 votes
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                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
              • Hunt Groups in Call Queues

                If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

                18 votes
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                  2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Allow less than 1 minute for call queue timeout

                  The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

                  For the functionality we are using call queues for people will hang up before waiting for 1 minute.

                  Please can we have ability to set timeout in seconds

                  16 votes
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                    2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                  • Convert User Numbers to Service Numbers (and vice-versa)

                    Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

                    16 votes
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                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Voicemail as a service

                      Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

                      This service should also have the ability to notify a distribution list when a new voicemail has been received.

                      15 votes
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                        2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                      • 13 votes
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                          1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • More Complex AA Menus & Destination Options

                          Interface to build more complex AA menus with options (press 1 for Accounting, press 2 for Sales, etc.) with the ability to send to various call queues where queues don't necessarily require a dedicated public phone number. all destinations/queues would ideally have their own operating hours, ring strategies with general voicemail boxes for each queue that can be delivered to a tenant user mailbox, shared mailbox, distro list or public folder.

                          12 votes
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                            2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • Call Queue Re-Routing/Voicemail

                            When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

                            12 votes
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                              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow choice of phone or voicemail

                              I'd like to be able to set after hours behavior that prompts the caller for whether the call is an emergency. If it is, the call can be configured to go to the user's mobile phone (as listed in AD), or the user's primary (Skype for Business) phone number. If it's not an emergency, it can be directed to their hosted voicemail.

                              10 votes
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                                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Users can configure on call schedules to receive after hours calls

                                When after hours is configured there should be a website that regular users can be granted permission to where they can manage an "on call" schedule where the after hours number will ring their Skype for Business account or cell phone. Say in a given month, you may have 4 people and each one receives the after hour phone calls for one week each.

                                8 votes
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                                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • extension

                                  I need a way to assign an extension to a user similar to what we currently have in our onprem system.

                                  8 votes
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                                    1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Limit users in Auto Attendant Dial By Name

                                    The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

                                    One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

                                    Another way would be to specify individual users that an individual auto attendant could handle.

                                    Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

                                    8 votes
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                                      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 7 votes
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                                        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Office Hours for Call Queue

                                        Give the ability to add working hours for Call Queues

                                        6 votes
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                                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Grouping users for AAs

                                          We have 20 sites with individual published numbers; the fact that AAs can only be scoped to a domain (especially with no exclusion, either) is boderline useless in our setup. I'm assuming this is coming since having multiple AA's pointing at the same scoped domain seems redundant?

                                          6 votes
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                                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
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