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  1. Call Analystics OnPrem Conference missing infos

    With Call Analystics for an Online User you can see in the Call history the call and conference performed . But if the Online user participate to a conference organised by a Onprem user , you have no information at all (neither call or conference ) in the Call History. We should be able to see that the Online User made a call to an external url conference (all the activities of the user online should be traced).

    2 votes
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      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    • Call Analystics Call History search

      Tonday when you check the Call History of one Skype Online User you cannot see quickly if the calls in the history list are successful or not( you should click on each call to get more detail about the call). It would be interesting to have one addition column in the Call History to see if the calls was connected/successful or not. Also It would be nice to be able to filter the Call History by a date (today we can filter only per type Call or Conference).

      2 votes
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        0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
      • Call Analytics search by date/period of time

        Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possibility to search according a periode of time/date. This allow you list the calls done during this period and check if you got a global problem of communication during this period.

        2 votes
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          0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
        • Call Analystics user address search improvement

          Call Analystics allow you to search call only if you enter the correct User SIP of the Skype business Online or the beginning of the USer SIP. Example if you search the User SIP address John.smith@toto.com by typing "john" you will find the user John.smith@toto.com . But if you time "smith" you will find nothing . It will be interesting to be able to search according a word/text Inside the SIP address not only the beginning.

          2 votes
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            0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
          • Call Analystics search per SIP address

            Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possilibity to search with a simple SIP address . Example if someone which is not Skype Online try to reach a Skype Online address but the call is rejeted (the SIP adress of destination is wrong,....) today the call analytics doesnt allow to verify if the call arrived on the Skype Online plateforme on the correct destination.

            2 votes
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              0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
            • Make an API available to be able to connect to POWERBI

              Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

              2 votes
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                0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
              • user camera view fullsize /without borders

                Whenever i am in a videochat with others i can see them in a tile on the screen. All together are in a row, the focus is set to the speaker. We need the option to resize this tile so that they are all together in full screen... it would be nice to have an option to set the tile size and make it bigger. The user experience is much more better in this case, the meetings are more sucessfull. (my boss joined a zoom meeting and wants to have a similar view to all participants in skype for business)

                1 vote
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                  0 comments  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
                • missing features in skype call analtics

                  Call meeting data not showed up and took delays to appear in the portal. More over during the meeting the call was dropped and it has reported the call was good in the preview. We are not able to find any instance to check why the call was dropped.

                  Unable to export the details in excel. when we tried to excel the report it shows the first column not the details of the call.

                  how it is going to work in conference call. some one reported it was dropped how we can identify .

                  some of the details in the…

                  2 votes
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                    3 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                  • turn off robot voice "please wait while i transfer your call"

                    We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

                    This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.

                    2 votes
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                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Aggregate Per-Site Analytics

                      Would be great to see trends per-site, or snapshots daily at least, as the site data seems under-utilized. This would be extremely useful in diagnosing potential network issues for a site impacting user experience in Skype.

                      3 votes
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                        0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                      • Clarify licensing page for Call Queue & Auto Attendant

                        Auto attendant and Call Queue pages both say "Your organization must have (at a minimum) an Enterprise E3 plus Skype for Business Cloud PBX license or an Enterprise E5 license."

                        Is that wrong? Isn't it available for all Cloud PBX users? (like all the other pages say)

                        We're using Office 365 Premium (well, now a Microsoft 365 Business beta) with the Skype for Business Online (Plan 2) add on, plus the Cloud PBX add-on.

                        We see (and are using) Call Queues and Auto Attendants.

                        Can you clarify those pages, please?

                        1 vote
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                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Option to play the menu options once

                          we would like to only play the menu options once, and then divert straight to the operator. there is no way to do this with the current tools

                          1 vote
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                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add ability to filter out instances of anonymous@anonymous.invalid from results in ACA

                            When the anonymous@anonymous.invalid is in ACA results, it usually results in poor call quality even though nobody is really there on the call as that orphaned session reports as can't connect.

                            2 votes
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                              0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                            • Allow less than 1 minute for call queue timeout

                              The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

                              For the functionality we are using call queues for people will hang up before waiting for 1 minute.

                              Please can we have ability to set timeout in seconds

                              22 votes
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                                5 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Voicemail as a service

                                Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

                                This service should also have the ability to notify a distribution list when a new voicemail has been received.

                                24 votes
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                                  3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • Filter by Poor Call Experience, not just by user

                                  While it is helpful to be able to search and filter by user, I would like to be able to filter by the calling experience too. For example, I would like to see all poor call quality entries on a given day. This would be helpful for troubleshooting and identifying issues proactively rather than waiting for the user to notify me of a problem first.

                                  14 votes
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                                    2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Call Queue Re-Routing/Voicemail

                                    When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

                                    18 votes
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                                      2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Convert User Numbers to Service Numbers (and vice-versa)

                                      Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

                                      17 votes
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                                        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Hunt Groups in Call Queues

                                        If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

                                        22 votes
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                                          2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Convert some ported numbers to Service Numbers

                                          We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

                                          30 votes
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                                            3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
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