LS Mediation Server is extremely sensitive!!! It would be great to have a SIP Session information with all parameters and their values and codec used from Mediation Server should the last one drop a call!

F.e. EventID 25039, Error during SDP handling with the trunk, invalid media. Such a text doesn't make a lot of sence when using a Microsoft certified trunk provider and we had to open a case with Microsoft...(REG:118072318636004)

As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

I would like the ability for a user to forward their phone to an auto attendant

Notify administrators when an end user reports a poor call experience, or call that is 3 (2...1) stars or less. We do not monitor the board constantly (we do other things too) and would like to be notified the minute a poor call is reported.

Have the option of sending directly to Voice Mail.

Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

Currently the new area code (726) for San Antonio is not reachable via Skype for Business. Basic troubleshooting has already been done and area code issue has been confirmed by Microsoft agent. Please see this thread for details.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/skype-for-business-not-connecting-to-specific/cedd1175-2cd0-4caf-afde-cece55d6911b?messageId=1159b192-f424-426b-8743-eb479942391f

Allow for dialing to an extension.

Even if this is a full 10-digit-number that would be acceptable.

Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

The ability to quickly extract Skype Call Quality data from the tenant to perform Deep data analytics. Currently the PowerShell tools takes days to extract the data and the data is a nested mess.

Call Analytics is great but it would also be nice with a "Dashboard" just like CQD where you have most common problems, users with most problems and then possibility to drill down from there.

For recurring meetings with higher number of participants it is very important that everyone join meeting on time and there is maximum participation. Skype should provide a feature that allows to find out list of those members who consistently join meetings late or skip it.

One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

Purpose is retroactively or spot check access granted for users that lookup data for security audits

Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possibility to search according a periode of time/date. This allow you list the calls done during this period and check if you got a global problem of communication during this period.

With Call Analystics for an Online User you can see in the Call history the call and conference performed . But if the Online user participate to a conference organised by a Onprem user , you have no information at all (neither call or conference ) in the Call History. We should be able to see that the Online User made a call to an external url conference (all the activities of the user online should be traced).

Tonday when you check the Call History of one Skype Online User you cannot see quickly if the calls in the history list are successful or not( you should click on each call to get more detail about the call). It would be interesting to have one addition column in the Call History to see if the calls was connected/successful or not. Also It would be nice to be able to filter the Call History by a date (today we can filter only per type Call or Conference).

Call Analystics allow you to search call only if you enter the correct User SIP of the Skype business Online or the beginning of the USer SIP. Example if you search the User SIP address John.smith@toto.com by typing "john" you will find the user John.smith@toto.com . But if you time "smith" you will find nothing . It will be interesting to be able to search according a word/text Inside the SIP address not only the beginning.

Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possilibity to search with a simple SIP address . Example if someone which is not Skype Online try to reach a Skype Online address but the call is rejeted (the SIP adress of destination is wrong,....) today the call analytics doesnt allow to verify if the call arrived on the Skype Online plateforme on the correct destination.

We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.