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  1. Call queue should show incoming caller ID

    Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

    11 votes
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      3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • Sub menu options

      Options to create sub-menus after the primary OrgAA menu.

      19 votes
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        2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Create and schedule holiday/special greetings

        Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

        6 votes
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          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
        • Call Queue Zero Out for Voicemail

          When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

          8 votes
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            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Office Hours can forward to external numbers

            When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

            8 votes
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              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • More Complex AA Menus & Destination Options

              Interface to build more complex AA menus with options (press 1 for Accounting, press 2 for Sales, etc.) with the ability to send to various call queues where queues don't necessarily require a dedicated public phone number. all destinations/queues would ideally have their own operating hours, ring strategies with general voicemail boxes for each queue that can be delivered to a tenant user mailbox, shared mailbox, distro list or public folder.

              2 votes
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                1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
              • Add support for "General Mailbox" in Org AA

                If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

                8 votes
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                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Office Hours for Call Queue

                  Give the ability to add working hours for Call Queues

                  3 votes
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                    0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                  • Users can configure on call schedules to receive after hours calls

                    When after hours is configured there should be a website that regular users can be granted permission to where they can manage an "on call" schedule where the after hours number will ring their Skype for Business account or cell phone. Say in a given month, you may have 4 people and each one receives the after hour phone calls for one week each.

                    6 votes
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                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Limit users in Auto Attendant Dial By Name

                      The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

                      One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

                      Another way would be to specify individual users that an individual auto attendant could handle.

                      Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

                      3 votes
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                        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                      • Allow choice of phone or voicemail

                        I'd like to be able to set after hours behavior that prompts the caller for whether the call is an emergency. If it is, the call can be configured to go to the user's mobile phone (as listed in AD), or the user's primary (Skype for Business) phone number. If it's not an emergency, it can be directed to their hosted voicemail.

                        5 votes
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                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Call Queue Timers - How long a call can wait in the queue

                          There is a timer for how long a call can sit in the queue...
                          After some testing my experience is that the call sits in the queue for this amount of time before being offered to an agent. I've had to change the timer to 0 in order to ring the agent group right away. Is this the design?

                          2 votes
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                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • 7 votes
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                              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                            • Grouping users for AAs

                              We have 20 sites with individual published numbers; the fact that AAs can only be scoped to a domain (especially with no exclusion, either) is boderline useless in our setup. I'm assuming this is coming since having multiple AA's pointing at the same scoped domain seems redundant?

                              5 votes
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                                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • 4 votes
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                                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • 1 vote
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                                    0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • IOS CallKit not working propperly

                                    With the new Version 6.10.1.0 of Skype for business all call go directly to the mobile lines or voicemail on Mobile Phone. Please give the community back the old version.
                                    I have Skype for business so one can transfer within the Skype environment. The callkit is a great Idea but between the IOS 10 and the new Application it is unusable as soon as the I Phone goes in sleep -look mode.
                                    Please Help the end user it is very frustrating.

                                    1 vote
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                                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 0 votes
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                                        0 comments  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
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