Preview

Let us know what feedback you have about our features that were most recently released!

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Call queue should show incoming caller ID

    Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

    19 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      5 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • Convert some ported numbers to Service Numbers

      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

      6 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Sub menu options

        Options to create sub-menus after the primary OrgAA menu.

        25 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
        • Create and schedule holiday/special greetings

          Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

          10 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Office Hours can forward to external numbers

            When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

            15 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • Call Queue Zero Out for Voicemail

              When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

              12 votes
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
              • Hunt Groups in Call Queues

                If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Skype Advanced Call Analytics.

                  The call/meeting data will show up in couple of minutes delay after the call/meeting ended.

                  1 vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                  • More Complex AA Menus & Destination Options

                    Interface to build more complex AA menus with options (press 1 for Accounting, press 2 for Sales, etc.) with the ability to send to various call queues where queues don't necessarily require a dedicated public phone number. all destinations/queues would ideally have their own operating hours, ring strategies with general voicemail boxes for each queue that can be delivered to a tenant user mailbox, shared mailbox, distro list or public folder.

                    4 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ring PC speaker instead of headset.

                      For a long time I never saw skype meetings because it does not ring my laptop speakers, it defaults to "ringing" my USB headset, which is pointless as I dont hear it as I dont wear it unless on a call.
                      It took me some time to find the option to Ring the laptop speaker also, but this should be default. It is almost never the case when you want it to ring the headset instead of the PCs default speaker.
                      FYI the options dropdown for this feed back only contains two not applicable items.

                      1 vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        0 comments  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
                      • extension

                        I need a way to assign an extension to a user similar to what we currently have in our onprem system.

                        2 votes
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Office Hours for Call Queue

                          Give the ability to add working hours for Call Queues

                          4 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • Add support for "General Mailbox" in Org AA

                            If I want to guide people who call without knowing the name of a person, I have set up (and pay for) a special mailbox, and then add special instructions to the announcement message so that people will search for this mailbox. There should just be a default "dial 0 to leave a message in our general mailbox" option with people in a distribution list receiving this.

                            10 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                            • Limit users in Auto Attendant Dial By Name

                              The Auto Attendant Dial By name function includes all users, even users account who do not have voice and voicemail capabilities. For example, the Auto Attendant will allow transfer to administrator accounts, or accounts that are unused.

                              One way to handle this would be to have the ability to set each individual user as "hide from auto-attendant".

                              Another way would be to specify individual users that an individual auto attendant could handle.

                              Probably the best way would be to set up a group of individuals, and then in the auto-attendant configuration screen have the ability to pick from the group,…

                              4 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Users can configure on call schedules to receive after hours calls

                                When after hours is configured there should be a website that regular users can be granted permission to where they can manage an "on call" schedule where the after hours number will ring their Skype for Business account or cell phone. Say in a given month, you may have 4 people and each one receives the after hour phone calls for one week each.

                                7 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • Allow choice of phone or voicemail

                                  I'd like to be able to set after hours behavior that prompts the caller for whether the call is an emergency. If it is, the call can be configured to go to the user's mobile phone (as listed in AD), or the user's primary (Skype for Business) phone number. If it's not an emergency, it can be directed to their hosted voicemail.

                                  5 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Call Queue Timers - How long a call can wait in the queue

                                      There is a timer for how long a call can sit in the queue...
                                      After some testing my experience is that the call sits in the queue for this amount of time before being offered to an agent. I've had to change the timer to 0 in order to ring the agent group right away. Is this the design?

                                      2 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 7 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Grouping users for AAs

                                          We have 20 sites with individual published numbers; the fact that AAs can only be scoped to a domain (especially with no exclusion, either) is boderline useless in our setup. I'm assuming this is coming since having multiple AA's pointing at the same scoped domain seems redundant?

                                          5 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base