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  1. Aggregate Per-Site Analytics

    Would be great to see trends per-site, or snapshots daily at least, as the site data seems under-utilized. This would be extremely useful in diagnosing potential network issues for a site impacting user experience in Skype.

    1 vote
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      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
    • missing features in skype call analtics

      Call meeting data not showed up and took delays to appear in the portal. More over during the meeting the call was dropped and it has reported the call was good in the preview. We are not able to find any instance to check why the call was dropped.

      Unable to export the details in excel. when we tried to excel the report it shows the first column not the details of the call.

      how it is going to work in conference call. some one reported it was dropped how we can identify .

      some of the details in the…

      1 vote
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        0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
      • Add ability to filter out instances of anonymous@anonymous.invalid from results in ACA

        When the anonymous@anonymous.invalid is in ACA results, it usually results in poor call quality even though nobody is really there on the call as that orphaned session reports as can't connect.

        1 vote
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          0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
        • Voicemail as a service

          Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

          This service should also have the ability to notify a distribution list when a new voicemail has been received.

          13 votes
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            1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Allow less than 1 minute for call queue timeout

            The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

            For the functionality we are using call queues for people will hang up before waiting for 1 minute.

            Please can we have ability to set timeout in seconds

            13 votes
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              1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • Filter by Poor Call Experience, not just by user

              While it is helpful to be able to search and filter by user, I would like to be able to filter by the calling experience too. For example, I would like to see all poor call quality entries on a given day. This would be helpful for troubleshooting and identifying issues proactively rather than waiting for the user to notify me of a problem first.

              10 votes
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                2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
              • Convert User Numbers to Service Numbers (and vice-versa)

                Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

                14 votes
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                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Hunt Groups in Call Queues

                  If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

                  16 votes
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                    2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                  • Call Queue Re-Routing/Voicemail

                    When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

                    11 votes
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                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Convert some ported numbers to Service Numbers

                      We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

                      26 votes
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                        3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                      • Surpress Call Summary Windows

                        Allow option to prevent call summary window from persisting after each call in SfB Mac

                        1 vote
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • SfB Mac should sync contacts with Outlook AND allow you to assign a name to phone numbers

                          SfB Mac should sync contacts with Office 365 Exchange Contacts AND/OR allow you to assign a name to phone numbers for calls made in SfB Mac

                          1 vote
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Skype Advanced Call Analytics.

                            The call/meeting data will show up in couple of minutes delay after the call/meeting ended.

                            11 votes
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                              2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                            • Call queue should show incoming caller ID

                              Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

                              48 votes
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                                15 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Additional Area Codes for Service numbers

                                Like so many others, I need an area code that is in my Service Area to provide to customers. I will list them in the comments. Anyone else may feel free to add to the list.

                                1 vote
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                                  3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change the process to request new area codes

                                  Currently, when requesting service numbers you're pointed to a support page which tells you to create a service request with a very specific wording and request the area codes you'd like to have added. This ticket ends up in the technical support queues, which will call you baffled as they don't know what to do about it (understandably). Perhaps the link should be changed to point to skypefeedback.com rather than creating a service request which cannot be fulfilled at all?

                                  3 votes
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                                    0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Create and schedule holiday/special greetings

                                    Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

                                    30 votes
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                                      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Service numbers for the Netherlands (Amsterdam)

                                      To configure the Auto Attendant we need to add Service Numbers from the Netherlands to our tenant. Please add the Netherlands as to the drop-down list.

                                      4 votes
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                                        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Cannot Report on Admin Accounts

                                        When logging into Call Analytics, I can find any name but my own. I use the service daily but the search never returns my name. I can find all users but the user I can currently logged in with.

                                        3 votes
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                                          0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Advanced Call Analytics - Site Data TSV

                                          Please add some guidelines to the TSV site upload, the TSV format does not match the format of the Call Quality Dashboard site data TSV

                                          3 votes
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                                            1 comment  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
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