Have the option of sending directly to Voice Mail.

Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

Can there be a default network that is updated with all microsoft endpoints for skype. At the moment any locations i don't have a range uploaded for are shown as "BLANK" but i want to see calls to cloud services and calls to remote workers who might be comming in from VLANS i don't have uploaded.

Allow for dialing to an extension.

Even if this is a full 10-digit-number that would be acceptable.

Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

This service should also have the ability to notify a distribution list when a new voicemail has been received.

Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

LS Mediation Server is extremely sensitive!!! It would be great to have a SIP Session information with all parameters and their values and codec used from Mediation Server should the last one drop a call!

F.e. EventID 25039, Error during SDP handling with the trunk, invalid media. Such a text doesn't make a lot of sence when using a Microsoft certified trunk provider and we had to open a case with Microsoft...(REG:118072318636004)

As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

Notify administrators when an end user reports a poor call experience, or call that is 3 (2...1) stars or less. We do not monitor the board constantly (we do other things too) and would like to be notified the minute a poor call is reported.

I would like the ability for a user to forward their phone to an auto attendant

Currently the new area code (726) for San Antonio is not reachable via Skype for Business. Basic troubleshooting has already been done and area code issue has been confirmed by Microsoft agent. Please see this thread for details.

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/skype-for-business-not-connecting-to-specific/cedd1175-2cd0-4caf-afde-cece55d6911b?messageId=1159b192-f424-426b-8743-eb479942391f

The ability to quickly extract Skype Call Quality data from the tenant to perform Deep data analytics. Currently the PowerShell tools takes days to extract the data and the data is a nested mess.

Call Analytics is great but it would also be nice with a "Dashboard" just like CQD where you have most common problems, users with most problems and then possibility to drill down from there.

For recurring meetings with higher number of participants it is very important that everyone join meeting on time and there is maximum participation. Skype should provide a feature that allows to find out list of those members who consistently join meetings late or skip it.

Purpose is retroactively or spot check access granted for users that lookup data for security audits

Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possibility to search according a periode of time/date. This allow you list the calls done during this period and check if you got a global problem of communication during this period.