Preview

Let us know what feedback you have about our features that were most recently released!

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Voicemail as a service

    Treat voicemail as a service within AA or Call queue rather than having to redirect to a SfB user who must be licensed.

    This service should also have the ability to notify a distribution list when a new voicemail has been received.

    12 votes
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)

      We’ll send you updates on this idea

      1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
    • Convert User Numbers to Service Numbers (and vice-versa)

      Many users of SFB cloud pbx (that are not on the auto-attendant preview) are using team-call groups with user numbers in the absence of auto-attendant. When auto-attendant becomes GA, these users will want to convert their user numbers to service numbers so that they can continue to use the same numbers with auto-attendant.

      12 votes
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)

        We’ll send you updates on this idea

        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Allow less than 1 minute for call queue timeout

        The timeout for unanswered calls in Call Queues is between 1 and 45 minutes.

        For the functionality we are using call queues for people will hang up before waiting for 1 minute.

        Please can we have ability to set timeout in seconds

        6 votes
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)

          We’ll send you updates on this idea

          1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
        • Hunt Groups in Call Queues

          If I understand the Call Queue functionality currently in preview, it simultaneously rings all users in the group. It will be much more helpful to have a Hunt Group such that calls first ring User 1, but if User 1 is busy, then instead it rings User 2, and so forth. For an organization like ours, that will help in a situation, e.g., where we have a receptionist who is the primary "Operator" but who is backed up by several other people.

          13 votes
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)

            We’ll send you updates on this idea

            2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Convert some ported numbers to Service Numbers

            We are going to moving all our numbers to Skype for business online. I need to be able to convert one of our ported numbers to a Service Number to make full use of the autoattendant in a production capacity.

            25 votes
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)

              We’ll send you updates on this idea

              3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
            • Surpress Call Summary Windows

              Allow option to prevent call summary window from persisting after each call in SfB Mac

              1 vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)

                We’ll send you updates on this idea

                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • SfB Mac should sync contacts with Outlook AND allow you to assign a name to phone numbers

                SfB Mac should sync contacts with Office 365 Exchange Contacts AND/OR allow you to assign a name to phone numbers for calls made in SfB Mac

                1 vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)

                  We’ll send you updates on this idea

                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Filter by Poor Call Experience, not just by user

                  While it is helpful to be able to search and filter by user, I would like to be able to filter by the calling experience too. For example, I would like to see all poor call quality entries on a given day. This would be helpful for troubleshooting and identifying issues proactively rather than waiting for the user to notify me of a problem first.

                  5 votes
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)

                    We’ll send you updates on this idea

                    0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                  • Call Queue Re-Routing/Voicemail

                    When auto-attendant is set to call a Call Queue, there is no option to route that elsewhere if everyone is busy or no answer. It needs the option to call a Call Queue for X seconds and then re-route elsewhere or to voicemail if no answer.

                    7 votes
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)

                      We’ll send you updates on this idea

                      0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                    • Skype Advanced Call Analytics.

                      The call/meeting data will show up in couple of minutes delay after the call/meeting ended.

                      10 votes
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)

                        We’ll send you updates on this idea

                        2 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                      • Additional Area Codes for Service numbers

                        Like so many others, I need an area code that is in my Service Area to provide to customers. I will list them in the comments. Anyone else may feel free to add to the list.

                        1 vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)

                          We’ll send you updates on this idea

                          3 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Call queue should show incoming caller ID

                          Currently incoming calls through a call queue show the name of the call queue instead of the caller id of the caller. It is important that people in the call queue see the caller ID.

                          40 votes
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)

                            We’ll send you updates on this idea

                            11 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                          • Change the process to request new area codes

                            Currently, when requesting service numbers you're pointed to a support page which tells you to create a service request with a very specific wording and request the area codes you'd like to have added. This ticket ends up in the technical support queues, which will call you baffled as they don't know what to do about it (understandably). Perhaps the link should be changed to point to skypefeedback.com rather than creating a service request which cannot be fulfilled at all?

                            2 votes
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)

                              We’ll send you updates on this idea

                              0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                            • Service numbers for the Netherlands (Amsterdam)

                              To configure the Auto Attendant we need to add Service Numbers from the Netherlands to our tenant. Please add the Netherlands as to the drop-down list.

                              4 votes
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)

                                We’ll send you updates on this idea

                                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                              • Advanced Call Analytics - Site Data TSV

                                Please add some guidelines to the TSV site upload, the TSV format does not match the format of the Call Quality Dashboard site data TSV

                                3 votes
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)

                                  We’ll send you updates on this idea

                                  1 comment  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                • Create and schedule holiday/special greetings

                                  Currently, there is no means to create multiple greetings, which can be scheduled to play on particular dates. Additionally, the scheduling should provide an option to override business hours.

                                  25 votes
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)

                                    We’ll send you updates on this idea

                                    1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Cannot Report on Admin Accounts

                                    When logging into Call Analytics, I can find any name but my own. I use the service daily but the search never returns my name. I can find all users but the user I can currently logged in with.

                                    2 votes
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)

                                      We’ll send you updates on this idea

                                      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                    • extension

                                      I need a way to assign an extension to a user similar to what we currently have in our onprem system.

                                      7 votes
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)

                                        We’ll send you updates on this idea

                                        1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Office Hours can forward to external numbers

                                        When configuring office hours you should be able to configure it to forward calls to an external number such as a personal's cell phone or external company. As it stands, we have to configure another Skype for Business Account and then set that number to forward to the external number.

                                        26 votes
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)

                                          We’ll send you updates on this idea

                                          2 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Call Queue Zero Out for Voicemail

                                          When in a Call Queue need an option for the user to zero out to a menu or to leave a voice mail rather than time out.

                                          21 votes
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)

                                            We’ll send you updates on this idea

                                            1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          Feedback and Knowledge Base