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    1. Allowing a user number to forward their number to an auto attendant

      I would like the ability for a user to forward their phone to an auto attendant

      1 vote
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        0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
      • Notify admin of poor call experience

        Notify administrators when an end user reports a poor call experience, or call that is 3 (2...1) stars or less. We do not monitor the board constantly (we do other things too) and would like to be notified the minute a poor call is reported.

        2 votes
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          0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
        • Create Call Queue Ordered Lists

          As of June 19th, 2018, Skype for Business Online Call Queues allow only distribution lists or security groups. This is not helpful if we need a call queue to hunt agents in a particular order (e.g. full-time receptionist named Zoe should be always rung first before her backup Alice). As it stands now, Alice is likely to be rung first because she is alphabetically ahead. There should be something analogous to on-prem's Response Group configuration.

          1 vote
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            0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
          • Area code (726) not reachable via Skype for Business.

            Currently the new area code (726) for San Antonio is not reachable via Skype for Business. Basic troubleshooting has already been done and area code issue has been confirmed by Microsoft agent. Please see this thread for details.

            https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sfb-mso_win10-mso_o365b/skype-for-business-not-connecting-to-specific/cedd1175-2cd0-4caf-afde-cece55d6911b?messageId=1159b192-f424-426b-8743-eb479942391f

            2 votes
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              0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Voice Mail as an Optionin Call Queues and Auto Attendants

              Have the option of sending directly to Voice Mail.

              Anywhere with Auto Attendant Options and Call Queue Options where there is an existing dropdown list where to send the call (ie Menu Number, Operator, Forward Calls To, etc) Please add Option "Person in your company's voicemail" and send the call to that user's voicemail directly.

              Also if VoiceMail could be a Voicemail only user with a notification/delegation list without taking an additional Dail Plain License/Could PBX License that would be Awesomeness!

              11 votes
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                0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
              • Extension dialing

                Allow for dialing to an extension.

                Even if this is a full 10-digit-number that would be acceptable.

                Perhaps even adding a Dial Plan to the auto attendant would help narrow down the options for extensions to dial.

                11 votes
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                  0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                • Timely extraction of Skype Data for deep data analytics

                  The ability to quickly extract Skype Call Quality data from the tenant to perform Deep data analytics. Currently the PowerShell tools takes days to extract the data and the data is a nested mess.

                  2 votes
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                    0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                  • Call Analytics Dashboard and "top problem list"

                    Call Analytics is great but it would also be nice with a "Dashboard" just like CQD where you have most common problems, users with most problems and then possibility to drill down from there.

                    8 votes
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                      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                    • Recurring meeting analystics showing who consistently joins meeting late on ongoing basis + who skips maximum meetings

                      For recurring meetings with higher number of participants it is very important that everyone join meeting on time and there is maximum participation. Skype should provide a feature that allows to find out list of those members who consistently join meetings late or skip it.

                      1 vote
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                        0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability for Auto Attendant to dial nonMicrosoft numbers for third party services.

                        One of my customers contracts their support to a third party and their current IVR allows them to include that external call route as one of the Auto Attendant selections. We can work around this by creating a dummy client and license with forwarding but would like to see a feature that addresses this in the Auto Attendant. Thanks!

                        11 votes
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                          0 comments  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                        • Logging of admin account lookup for Security Auditing in Skype Analytics

                          Purpose is retroactively or spot check access granted for users that lookup data for security audits

                          1 vote
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                            0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make an API available to be able to connect to POWERBI

                            Would be fantastic to merge Call Analytics and CQD and to haev an API to be able to make reports in POWERBI which is far more powerful

                            11 votes
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                              0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                            • Call Analytics search by date/period of time

                              Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possibility to search according a periode of time/date. This allow you list the calls done during this period and check if you got a global problem of communication during this period.

                              5 votes
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                                0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                              • Call Analystics OnPrem Conference missing infos

                                With Call Analystics for an Online User you can see in the Call history the call and conference performed . But if the Online user participate to a conference organised by a Onprem user , you have no information at all (neither call or conference ) in the Call History. We should be able to see that the Online User made a call to an external url conference (all the activities of the user online should be traced).

                                2 votes
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                                  0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                • Call Analystics Call History search

                                  Tonday when you check the Call History of one Skype Online User you cannot see quickly if the calls in the history list are successful or not( you should click on each call to get more detail about the call). It would be interesting to have one addition column in the Call History to see if the calls was connected/successful or not. Also It would be nice to be able to filter the Call History by a date (today we can filter only per type Call or Conference).

                                  2 votes
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                                    0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Call Analystics user address search improvement

                                    Call Analystics allow you to search call only if you enter the correct User SIP of the Skype business Online or the beginning of the USer SIP. Example if you search the User SIP address John.smith@toto.com by typing "john" you will find the user John.smith@toto.com . But if you time "smith" you will find nothing . It will be interesting to be able to search according a word/text Inside the SIP address not only the beginning.

                                    2 votes
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                                      0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Call Analystics search per SIP address

                                      Call Analystics allow you to search call only if you enter the User SIP of the Skype business Online. It would be interesting to have also the possilibity to search with a simple SIP address . Example if someone which is not Skype Online try to reach a Skype Online address but the call is rejeted (the SIP adress of destination is wrong,....) today the call analytics doesnt allow to verify if the call arrived on the Skype Online plateforme on the correct destination.

                                      2 votes
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                                        0 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                      • turn off robot voice "please wait while i transfer your call"

                                        We have had our Auto Attendant prompts professionally recorded, however when a user selects an option they get a "robot" voice of please wait while I transfer your call, or transferring your call to...

                                        This does not create the professional image we want to reflect of our company. We would like a way of disabling this, or recording these options too.

                                        8 votes
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                                          1 comment  ·  Org Auto Attendant  ·  Flag idea as inappropriate…  ·  Admin →
                                        • missing features in skype call analtics

                                          Call meeting data not showed up and took delays to appear in the portal. More over during the meeting the call was dropped and it has reported the call was good in the preview. We are not able to find any instance to check why the call was dropped.

                                          Unable to export the details in excel. when we tried to excel the report it shows the first column not the details of the call.

                                          how it is going to work in conference call. some one reported it was dropped how we can identify .

                                          some of the details in the…

                                          3 votes
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                                            3 comments  ·  Advanced Call Analytics  ·  Flag idea as inappropriate…  ·  Admin →
                                          • user camera view fullsize /without borders

                                            Whenever i am in a videochat with others i can see them in a tile on the screen. All together are in a row, the focus is set to the speaker. We need the option to resize this tile so that they are all together in full screen... it would be nice to have an option to set the tile size and make it bigger. The user experience is much more better in this case, the meetings are more sucessfull. (my boss joined a zoom meeting and wants to have a similar view to all participants in skype for business)

                                            1 vote
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                                              0 comments  ·  Cloud Video Interop  ·  Flag idea as inappropriate…  ·  Admin →
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