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    Tell us how we can improve Skype for Business

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    1. Skype Poor call quality

      please help to find the top users who are having Skype poor quality calls

      1 vote
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        0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
      • Turn recorded calls into text. From MP4 into TXT format

        It would be great if the recorded call could be transformed into TXT format.

        7 votes
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          0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
        • Customer Call Centre style statistics (Ticket No.: 12045006)

          No reports available to for simple Call stats (switchboard).
          for example: UC Analytics. Oak Telecom.

          1 vote
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            0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
          • I would suggest if any TOLL FREE IS THERE to contact directly and immediately means for TECHNICAL SUPPORT that would be great

            I would suggest if any TOLL FREE IS THERE to contact directly and immediately means for TECHNICAL SUPPORT that would be great

            1 vote
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              0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
            • Call Analytics - Poor quality search for all user

              The call analytics is great but I would like to see an option to view only the poor audio quality search for all user with all user details, start time etc. Without having to go into each user one by one.

              1 vote
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                0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
              • Analytics and Call Quality Dashboard - Suggested Improvement

                The Call Quality Dashboard provides an overall view of call quality but cannot drill down to the individual user level. The Analytics and Session Reports have those details, but they are not tied together. I want to be able to pull a CQD summary of all bad calls and use it to identify the individual users. CQD should flow into Analytics so I can quickly identify problem areas down to user level without having to rely on users to report the problem and open a help desk ticket.

                Here's my ideal flow:

                1. Open CQD and identify problem areas. Include…

                10 votes
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                  0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                • Push QoS settings (DSCP 46 and COS 5) to non domain clients from Lync/Skype Servers

                  Push QoS settings (DSCP 46 and COS 5) to non domain clients from Lync/Skype Servers. Example: Like the conferencing policy (ports) are pushed from Lync/Skype server to all clients.

                  4 votes
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                    0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                  • please add Malaysia in PSTN calling plan.

                    please add Malaysia in PSTN calling plan.

                    1 vote
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                      0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                    • Is skype for business blocked in Qatar?

                      Is skype for business blocked in Qatar? the auto calls are dropping intermittently for no reason. The call quality dashboard shows network issue with packet drops.

                      1 vote
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                        0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                      • Best way to create an essay using essay writing services

                        Custom essay writing service is glad for guaranteeing singular way to deal with each client who needs their assistance. Custom essay writing service is convinced that excellent custom expositions composed by their specialist are the technique to your scholarly achievement. In this way, on the off chance that you have issue with a high up task, you require just determining the basics, and their expert author will finish a custom description as indicated by your needs inside the time allotment you set.
                        Custom essay writing presupposes a significant exploration on the given subject. Luckily, every private of their scholars has…

                        1 vote
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                          0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                        • Invoke a call me at method when network quality issues are detected by client

                          Invoke a call me at method when network quality issues are detected by client

                          Invoke a call via work method when network quality issues are detected. i.e. during a conference, or 1:1, if the client detects a network quality issue, prompt the user "we notice you are having network quality issues, would you like to continue the call from a telephone?" Clicking yes invokes the call me at feature, prompts user for telephone number...the audio for the conference continues on the PSTN, bypassing the network issues that were detected.

                          14 votes
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                            0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                          • Only record over certain sound level

                            Like TeamSpeak or Discord does, you should include an option to only record the voice from microphone if the sound level exceeds a certain level. So that Sykpe is not recording everything and transmitts it to the call. Which in our case results in very noisy calls with keyboard strokes and general office sounds in the background all the time.

                            4 votes
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                              0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                            • Should have the delivered and read time in skype for the conversation.

                              If the delivered and read time is shown, people could easily manage to get rid of the tension if the message was delivered or not.

                              2 votes
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                                0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                              • 5 votes
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                                  2 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                • Help - the call-in numbers are not working!

                                  I was trying to host a meeting this morning, and no one could enter the call. The phones all cut off after 30 sec to a minute. Didn't hear anything.
                                  Have another call in 30 minutes, and no other way to contact you to help fix the problem!

                                  2 votes
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                                    0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                  • More Emojis!!!!

                                    More Emojis....theyre getting old.

                                    16 votes
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                                      0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                    • 6 votes
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                                        0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                      • There should be a set of Skype for Business servers in South Africa because the free Skype has better quality due to server location.

                                        The Skype for Business servers like Office 365 and CRM Online for South Africans appear to be in the Netherlands versus free or personal Skype appears to be local because the quality of the free product is superior. It does not make sense that paying customers quality is less then free services. When will Microsoft establish Office 365, CRM & Skype for Business servers in South Africa?

                                        3 votes
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                                          0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Call quality dashboard

                                          Would be great if the output from the Call Quality dashboard summary statistics could be downloaded - currently this available for the detailed reports (which for some reason only shows a summary of the calls, and the summary view has all the details - maybe good to sort that out too)

                                          10 votes
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                                            0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Just get the connection work!

                                            What a nightmare: 10+ people on skype call (15th Feb 10-11:30CET) from different locations. In VDN connection between poor to non-existing, even though on cable and no picture. Also BIR dropped off several times and all other locations struggled. Really, extremely frustrating as this is a reoccuring thing and makes our lives inefficient.

                                            1 vote
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                                              0 comments  ·  Voice - Media Quality  ·  Flag idea as inappropriate…  ·  Admin →
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