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    Tell us how we can improve Skype for Business

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    1. Voicemail - Dial out from Voicemail to Operator

      It would be nice to dial 0 at a users voicemail and be transferred to the operator. This way, if the caller does not want to leave a voicemail but speak to a live person, they can simple back out by pressing 0 instead of dialing back in. Most phone systems have a similar feature, would be great for Skype for Business to adopt this.

      45 votes
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        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Reconnect Phone Number when License Reassigned

        Add grace period for when a user is unlicensed so that if license is removed by accident, it reconnects the phone number when license is reapplied.

        I.E., we with a 3rd party that caused all of our users to lose their Skype license. We reapplied the licenses within a few hours, but all of their numbers did not get reassigned automatically.

        9 votes
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          1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • Recepient of a call destined for a call queue sees the URI instead of the call queue name.

          When a caller calls a call queue (one of Skype for Business, further SfB, features) the call is distributed to call queue members (also called agents in call centers). The call is announced to agents by ringing and by the call queue name displayed in agents' SfB window. Agents need to know the name of the call queue as the name identifies the type of the call and the topic the caller is calling about.
          Agents are often members of multiple call queues which even more emphasized the importance of the call type/queue identification.

          For example, a call queue named…

          15 votes
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            2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • Serial Call Queue Agent Order

            It would be practically if there could be any option to change the Agent order for skype for business serial call queues.

            3 votes
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              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • Add Communication Credits in the CSP program

              Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

              269 votes
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                9 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • CDR Download Automatically

                I would to be able to download CDR data from Skype for Business Online via an API or some other automated method.

                1 vote
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                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Show Call History for Call Queues

                  Enable users to view the call history of a Call Queue from their Skype for Business Clients

                  9 votes
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                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Allow to extend Voice-Numbers on Skype for Business Online (-0 to 9 by -00 to 99)

                    German customers often uses Extended PSTN numbers to allow more DIDs internaly than official provided by PSTN carrier. This way to get more numbers is usualy by shorten ressources of numbers. Many small and midsize customers Extended there DID for example by: instead of XXXX-0 to -9 by XXXX-00 to 99. This is supported by nearly ans PSTN and VoIP Plattform and also by Skype for Business on Premise, as you can configure any number manualy. On Skype for Business Online Services and using "Telefonie Services" and "PSTN calling" the numbers are given by Number Transfer and you can´t edit…

                    3 votes
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                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • Busy option for Skype for Business CCE

                      Have ability to configure Busy Options with Skype for Business CCE as an on-prem solution

                      13 votes
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                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • Auto-Attendant needs 'Dial By Extension' option for external callers

                        Skype for Business Auto-Attendants in Office 365 need the option for external callers to dial an 'extension'.

                        Either an AD attribute or a field in the online Skype 'voice users' section I can populate to add a 3-digit, 4-digit etc extension that will be recognized when dialed from an auto-attendant.

                        We have clients with business cards that include extensions. This is a very basic option that businesses expect.

                        33 votes
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                          1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • number manipulation on trunk

                          Please implement full number manipulation rules, also on incoming sip calls and on already E.164 numbers to prevent SBC devices.

                          We have merged multiple PSTN number ranges to one single non-location-based area-number into one single SIP-trunk of our PSTN provider.
                          We need the possibility to replace a part of the called number of incoming sip calls. The current translation rules will be only fired by outgoing calls.
                          Beside this, all rules are skipped if the number is already E.164. We need to manipulate also E.164 numbers.

                          3 votes
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                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • Allow multiple user-selectable Caller ID in Office 365 Phone System (Sfb/Teams)

                            Some users place/receive calls both on behalf of a group (Service Numbers via AA/CQ) and to/from their direct line.

                            Must like users may send-on-behalf of a group like customer.service@contoso.com, they may make calls to specific customers on behalf of a service number.

                            It would be great if the Sfb/Teams interface allowed the caller to choose their outbound CLID for each call from a drop-down which might include their own number and one or more service numbers assigned to them.

                            This would ensure that calls they made on behalf of a group would come back to the AA/CQ but calls…

                            28 votes
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                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • Add Premium rate numbers

                              Add premium rate numbers to our Domestic calling plans so we are able to call our government or local town hall with 09XX numbers

                              1 vote
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                                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to exit voicemail and be routed to auto attendent

                                Have the ability for a caller to exit a voicemail recording and be routed to an auto attendant or another attendant.

                                4 votes
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                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • Enterprise call plans

                                  It would be great to have multiple levels of calling plans with the Phone System product. The current $12.50 for unlimited dialing causes the solution to become cost prohibitive once you get to about 50 users compared to an on premise Skype solution. Is it possible to tier pricing based on the volume of licenses purchased at an organization. I.e. once you have 50 call plans purchased, the price drops to $8 per user/month for additional licenses purchased. This would allow the sale of the product into medium sized organizations

                                  3 votes
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                                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Fix Voicemail and Missed Call Emails to Show Caller ID name and Call Queue

                                    When you get a voicemail or missed call email, it just shows the number. We know you have the caller ID data, why is this not included? Please do!

                                    3 votes
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                                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Import Greetings in Microsoft Cloud Phone System

                                      Currently you have to record voicemail greetings for the Microsoft hosted phone system by using the Skype for Business desktop client. Please make it so we can import audio files directly for the greetings.

                                      It would also be helpful if we could import multiple greetings and then select them from the web interface. This way we could pre-record holiday greetings and select them when we leave the day before.

                                      3 votes
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                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • PSTN report clarity

                                        Current usage reports are terrible if the call has been transferred from anywhere. Clarity of where a call originated from and to, and where and when it was passed off (e.g. - from AA or CQ or delegate or user transfer) or even just call queue specific reporting at a bare minimum.

                                        16 votes
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                                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Keep Unified Messaging an OnPremise Feature

                                          On last Ignite was announced, that Exchange UMS will not be longer available OnPremise for Skype for Business 2019 and will be moved to public cloud (Cloud VoiceMail Services). For us it highly needed that UMS will be still available OnPremise. Please keep it an OnPrem Feature.

                                          12 votes
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                                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Call Waiting / MultiLine

                                            It would be great to have a call waiting, or call queue feature for individual lines - to give users the ability to place a call on hold when another call comes in instead of going directly to voucemail.

                                            3 votes
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                                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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