• Feedback by UserVoice
  • Generally Available

    Tell us how we can improve Skype for Business.
    Please remember to select the appropriate category when submitting an idea.

    We have partnered with UserVoice, a third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

    Tell us how we can improve Skype for Business

    You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

    There are two ways to get more votes:

    • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
    • You can remove your votes from an open idea you support.
    • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
    (thinking…)

    Enter your idea and we'll search to see if someone has already suggested it.

    If a similar idea already exists, you can support and comment on it.

    If it doesn't exist, you can post your idea so others can support it.

    Enter your idea and we'll search to see if someone has already suggested it.

    • Hot ideas
    • Top ideas
    • New ideas
    • My feedback
    1. Office 365 Group Voice mailbox

      When creating a Call Queue or Auto Attendant setup, set an option/drop down to allow the voice mails to route to an Office 365 Group, so that members of the group will be able to access the voice mails. Instead of dedicating a user (therefore spending more license) for all of the voice mails would go to.

      245 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    2. Want to register multiple SIP addresses

      It would be great if we could register a secondary SIP address like we do with the SMTP address. I would request you to implement the settings regardless of the environment.

      16 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    3. Request that phone numbers should be visible even if they are not registered in AD following E.164 format

      Using Active Directory, the telephonenumber attribute or the homephone attribute should be imputed as E.164 format currently, otherwise these data would not be reflected in the user’s contact card of SfB.

      However, these data could be also related with the Address Book with Exchange Online etc. Therefore, I would request you that phone numbers should be shown in the contact card of SfB even if they are not registered with E.164 format.

      17 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    4. Extensions with full CloudPBX system

      Please provide the function for CloudPBX about the extensions.

      6 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    5. Support for Universal International Freephone Numbers

      Enabling support for Universal International Freephone Numbers would help companies setup contact centres with a global reach.

      9 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    6. Allow Skype users to receive calls when their sign-in status is disabled

      Sometimes it is necessary to disable the sign-in status of active users. For example, when someone goes on leave. This could be for disciplinary reasons. The user should still be able to receive calls on their phone line. Currently, the line runs busy when calling someone with their sign-in status disabled. This should be no different than sending an email to a user whose sign-in status is disabled. The emails are still allowed to be received and issue an out of office, so why would calls not be allowed to go to voicemail to provide alternative contact details?

      1 vote
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    7. Add Communication Credits in the CSP program

      Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

      419 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      21 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    8. Voicemail - Dial out from Voicemail to Operator

      It would be nice to dial 0 at a users voicemail and be transferred to the operator. This way, if the caller does not want to leave a voicemail but speak to a live person, they can simple back out by pressing 0 instead of dialing back in. Most phone systems have a similar feature, would be great for Skype for Business to adopt this.

      89 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    9. Serial Call Queue Agent Order

      It would be practically if there could be any option to change the Agent order for skype for business serial call queues.

      44 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    10. E911 Emergency Location needs to support Geographic Coordinates

      Emergency Location needs to support geographic coordinates. The oil and gas industry builds its own roads to well locations and does not have addresses. These locations could have VOIP phones on site and a company's field office could be hours away. We really need to be able to use decimal degrees latitude/longitude as an emergency location, which is supported by E911 standards but not currently allowed in the Office 365 Skype for Business platform. This is a critical hole in the SfB platform with serious implications in a emergency situation.

      3 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    11. PSTN Fail-Over Call Routing

      When Cloud PBX goes down, re-route all PSTN calls to an assigned fail-over number (ie cell phone). Albeit reduced functionality it will still allow business the ability to continue to recieve calls.

      8 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    12. Option to turn off call waiting

      Most people have become accustomed to having secondary calls ring when they are already on a call. What if I don't want those calls to ring through? There should be an option to turn this off and select what to do with the call.. play busy signal or send to voicemail.

      1 vote
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    13. Upload audio file for ringback tone

      Auto Attendant and Users should have a way to upload an audio file for the caller to hear a specific ringback tone, while the call is waiting to be connected (Similar to how you can upload a "music on hold" audio file in a Call Queue).

      1 vote
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    14. Add ****** Islands to US domestic calling plan

      Add ****** Islands to US domestic calling plan

      7 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    15. Auto-Attendant needs 'Dial By Extension' option for external callers

      Skype for Business Auto-Attendants in Office 365 need the option for external callers to dial an 'extension'.

      Either an AD attribute or a field in the online Skype 'voice users' section I can populate to add a 3-digit, 4-digit etc extension that will be recognized when dialed from an auto-attendant.

      We have clients with business cards that include extensions. This is a very basic option that businesses expect.

      106 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      6 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    16. Voicemail in shared mailbox

      It would be nice if in the Auto-Attendant function we could redirect calls toward a voicemail attached to a shared mailbox.

      831 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      30 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    17. Send to Voicemail in Auto Attendant or Queues

      Add option in Auto Attendant or Queues to Redirect to Voicemail on User.

      This option would be under "What happens to the calls after the greeting?"
      Redirect Call
      ---Voicemail -> User

      Very often I will use Shared Voice Mailboxes or redirect my cell phone to my business voicemail. This feature would allow me to do this properly without burning extra licenses and setting up extra users.

      1 vote
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    18. CNAM Canada

      CNAM Feature support for Canada

      3 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    19. Custom Logic for Auto Attendant using external database

      It would be great to be able to add a Webhook and Or an Azure Function as a step in an auto attendant. This would allow retrieval of data from a customer database for example. Once the customer database lookup was finished the response could be used as conditions in the later parts of the auto attendant.

      This would really increase the power and flexibility of Microsoft Auto Attendant(s)

      Example Use Case: Customer calls into the auto attendant, the auto attendant will inform the customer that we are retrieving their account. A web hook or call to an azure function…

      6 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    20. Suppress the Skype "Please leave a message after the tone" message built in at the end of Skype for Business "RegularVoicemail".

      When you record a custom voicemail in Skype for Business Cloud, it always has the default recording “please leave a message after the tone. When you have finished, please hang up or press the pound key for more options”. This is unneeded and quite repetitive as most users have this message added to their custom recording.

      2 votes
      Vote
      Sign in
      (thinking…)
      Sign in with: Facebook Google
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    ← Previous 1 3 4 5 19 20
    • Don't see your idea?

    Feedback and Knowledge Base