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    1. Office 365 Group Voice mailbox

      When creating a Call Queue or Auto Attendant setup, set an option/drop down to allow the voice mails to route to an Office 365 Group, so that members of the group will be able to access the voice mails. Instead of dedicating a user (therefore spending more license) for all of the voice mails would go to.

      248 votes
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      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    2. Want to register multiple SIP addresses

      It would be great if we could register a secondary SIP address like we do with the SMTP address. I would request you to implement the settings regardless of the environment.

      13 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    3. Allow Voicemail Emails to be branded

      Emails that come through for voicemails are not easily identifiable as legitimate.

      With many phishing emails presenting themselves as voicemail, customers should be able to brand the emails such that they can carry a business logo &/or some identifiable information to make it easier to confirm email legitimate.

      7 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    4. Extensions with full CloudPBX system

      Please provide the function for CloudPBX about the extensions.

      11 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    5. Request that phone numbers should be visible even if they are not registered in AD following E.164 format

      Using Active Directory, the telephonenumber attribute or the homephone attribute should be imputed as E.164 format currently, otherwise these data would not be reflected in the user’s contact card of SfB.

      However, these data could be also related with the Address Book with Exchange Online etc. Therefore, I would request you that phone numbers should be shown in the contact card of SfB even if they are not registered with E.164 format.

      17 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    6. Display Name pronunciation in default greeting of voicemail.

      With English voice setting, if the display name contains “Senga” , it’s read to “Chiga” in VM greeting.
      Senga and Chiga are different readings of a Japanese name 千賀. Even though the input text is “Senga” not “千賀”, TTS read it as “Chiga” by mistake.
      Would like to request the improvement for name pronunciation.

      6 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    7. Request for prompt solution for collapsed characters in notes in contact card

      According to the Japanese public facing information, notes in the contact card in Lync 2013 and Outlook 2013 would show collapsed characters. This is a known problem but there is still no workarounds. The public information in English is no longer available.

      I would request you to provide the prompt workaround or the solution for this issue.

      4 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    8. Disable Consult button by user policy

      Make it possible to disable the consult button by a user policy.
      Consult button uses a cold transfer, some companies only want to use warm transfers.

      Or make it possible to change the behaviour of the transfer (warm/cold)

      89 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    9. How to solve skype forgot password problems

      https://emailsaccountrecovery.com/skype-forgot-password/

      Skype is one of the rights and innovative applications of the large software company, Microsoft that is being employed by the individuals to speak in a completely different mode. One will use Skype for phone calls, video calls, audio calls, chatting, sending information and lots of others. Like the alternative product, Skype continuously goes on modifications so that users will have additional advantages with this application. And, as a result of it’s updated and innovative options, Skype is broadly speaking employed in numerous organizations all across the planet to manage their communication with their workplace colleague. If you are…

      1 vote
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    10. Allow Skype users to receive calls when their sign-in status is disabled

      Sometimes it is necessary to disable the sign-in status of active users. For example, when someone goes on leave. This could be for disciplinary reasons. The user should still be able to receive calls on their phone line. Currently, the line runs busy when calling someone with their sign-in status disabled. This should be no different than sending an email to a user whose sign-in status is disabled. The emails are still allowed to be received and issue an out of office, so why would calls not be allowed to go to voicemail to provide alternative contact details?

      2 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    11. Extension number -> Display name (Reverse Number Lookup)

      If we enter an extension (4-digit) number, we get the correct E.164 number (with help from normalization rules). However, we do not get the corresponding Display Name from the GAL, only contacts from the current users Outlook contact store are displayed.

      1 vote
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    12. pstn usage report does not show user's Company or Department for charge-back purposes

      The usage report must include a Department and Company column for charge-back. ANY enterprise would require charge-back for consumptive billing of Voice or Conference calling solutions.

      3 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    13. If the username is automatically read by voicemail, the correct name is not read.

      Even if you input "Senga" in English for DisplayName of AD attribute, it reads as "Chiga".

      3 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    14. PSTN Fail-Over Call Routing

      When Cloud PBX goes down, re-route all PSTN calls to an assigned fail-over number (ie cell phone). Albeit reduced functionality it will still allow business the ability to continue to recieve calls.

      15 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    15. using a service number outside Microsoft Tenant

      As of the moment, Skype for Business/Teams only support using a service number that is listed within your Office 365 tenant and there's no available option for us to verify an external phone number. What I can suggest is to provide the option where you can verify the number which his not ported to Microsoft. We have 3 different location and 2 Microsoft tenant and we want to use one outgoing number for both tenant.

      1 vote
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    16. MS Teams: Landline numbers sometimes unavailable

      Sometimes a landline number is not reachable although the same number at the same time is reachable via mobile

      3 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    17. Support for Universal International Freephone Numbers

      Enabling support for Universal International Freephone Numbers would help companies setup contact centres with a global reach.

      9 votes
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      1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    18. Add Communication Credits in the CSP program

      Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

      448 votes
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      25 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    19. Voicemail - Dial out from Voicemail to Operator

      It would be nice to dial 0 at a users voicemail and be transferred to the operator. This way, if the caller does not want to leave a voicemail but speak to a live person, they can simple back out by pressing 0 instead of dialing back in. Most phone systems have a similar feature, would be great for Skype for Business to adopt this.

      89 votes
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      2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    20. Serial Call Queue Agent Order

      It would be practically if there could be any option to change the Agent order for skype for business serial call queues.

      42 votes
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      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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