• Feedback by UserVoice
  • Generally Available

    Tell us how we can improve Skype for Business.
    Please remember to select the appropriate category when submitting an idea.

    We have partnered with UserVoice, a third-party service and your use of the portal and your submission is subject to the UserVoice Terms of Service & Privacy Policy, including the license terms. Please do not send any novel or patentable ideas, copyrighted materials, samples or demos for which you do not want to grant a license to Microsoft.

    Tell us how we can improve Skype for Business

    You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

    There are two ways to get more votes:

    • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
    • You can remove your votes from an open idea you support.
    • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
    (thinking…)

    Enter your idea and we'll search to see if someone has already suggested it.

    If a similar idea already exists, you can support and comment on it.

    If it doesn't exist, you can post your idea so others can support it.

    Enter your idea and we'll search to see if someone has already suggested it.

    • Hot ideas
    • Top ideas
    • New ideas
    • My feedback
    1. Office 365 Group Voice mailbox

      When creating a Call Queue or Auto Attendant setup, set an option/drop down to allow the voice mails to route to an Office 365 Group, so that members of the group will be able to access the voice mails. Instead of dedicating a user (therefore spending more license) for all of the voice mails would go to.

      195 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Support for Universal International Freephone Numbers

        Enabling support for Universal International Freephone Numbers would help companies setup contact centres with a global reach.

        9 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • Add Communication Credits in the CSP program

          Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

          373 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            20 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • Add ****** Islands to US domestic calling plan

            Add ****** Islands to US domestic calling plan

            7 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • Custom Logic for Auto Attendant using external database

              It would be great to be able to add a Webhook and Or an Azure Function as a step in an auto attendant. This would allow retrieval of data from a customer database for example. Once the customer database lookup was finished the response could be used as conditions in the later parts of the auto attendant.

              This would really increase the power and flexibility of Microsoft Auto Attendant(s)

              Example Use Case: Customer calls into the auto attendant, the auto attendant will inform the customer that we are retrieving their account. A web hook or call to an azure function…

              6 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • Serial Call Queue Agent Order

                It would be practically if there could be any option to change the Agent order for skype for business serial call queues.

                23 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Voicemail in shared mailbox

                  It would be nice if in the Auto-Attendant function we could redirect calls toward a voicemail attached to a shared mailbox.

                  669 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    22 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Auto-Attendant needs 'Dial By Extension' option for external callers

                    Skype for Business Auto-Attendants in Office 365 need the option for external callers to dial an 'extension'.

                    Either an AD attribute or a field in the online Skype 'voice users' section I can populate to add a 3-digit, 4-digit etc extension that will be recognized when dialed from an auto-attendant.

                    We have clients with business cards that include extensions. This is a very basic option that businesses expect.

                    83 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • Recepient of a call destined for a call queue sees the URI instead of the call queue name.

                      When a caller calls a call queue (one of Skype for Business, further SfB, features) the call is distributed to call queue members (also called agents in call centers). The call is announced to agents by ringing and by the call queue name displayed in agents' SfB window. Agents need to know the name of the call queue as the name identifies the type of the call and the topic the caller is calling about.
                      Agents are often members of multiple call queues which even more emphasized the importance of the call type/queue identification.

                      For example, a call queue named…

                      39 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • PSTN Fail-Over Call Routing

                        When Cloud PBX goes down, re-route all PSTN calls to an assigned fail-over number (ie cell phone). Albeit reduced functionality it will still allow business the ability to continue to recieve calls.

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • Wireless hands-free is not working

                          I am having Anker wireless earphone but hands-free option not working with skype for business 2016 but same earphone is working fine with skype personal, in the same laptop

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • Skype for Business O365 Audio conferencing, Organizers join from phone with dial in infomation is not able to record the meetings.

                            Skype for Business O365 Audio conferencing, Organizers join from phone with dial in infomation is not able to record the meetings. whereas 3rd party ACP has the featore to record the calls if the organzer join the meeting by phone

                            2 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • Skype Online Voice mail caller id

                              Skype online Voice Mail stopped showing calling name and phone number

                              Since 3 weeks ago the Skype Online users on are having a call display issue where the caller id (phone and number are not being displayed)

                              Users are no longer able to see who called and left a Voice Mail, he can only see 'noreply@skype.voicemail.microsoft.com' We have multiple clients reporting this issue since the beginning of the month.

                              I have opened a ticket However, the update recevied from the Product Group team stating that the voicemail will be received from noreply@skype.voicemail.microsoft.com from now and the users cannot…

                              4 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Change Caller ID

                                Use outbound Caller ID in the Netherlands, we can call anonymous or with the assigned number ,we are not capable of using our central office number as our outbound caller id.

                                12 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • Bypass Greeting In Azure Voicemail

                                  When a call is answered by Azure Voicemail, there should be the ability for the caller to press 1 to skip the remainder of the greeting just as there was in Exchange Unified Messaging.

                                  9 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Add a setting to allow SfB to be set as default IM/Communication client

                                    We had a competitors communication tool installed and when we moved to Skype for Business there was no check or setting to switch the default comms client to SfB. After a few weeks of calls with MS support, we found a registry setting that fixes this: HKEY_CURRENT_USER\Software\IM Providers.
                                    Why not add a check box in the "General" settings of SfB?

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Setup alert Voice message for users making International Phone calls, that the calls only for business

                                      I should have the capability to setup alert Voice message for users making International Phone calls, that the calls only for business.

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • You have to provide the capability to Not allow to dial out to a specific countries or a specific number in that country for a user

                                        You have to provide the capability to Not allow to dial out to a specific countries or a specific number in that country for a user.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Call queues and routing - more granular options

                                          Currently, only two routing options are available for call queues... either Attendant or Serial.

                                          In larger environments neither of these works well, for example I'd like to have a call queue with 30 agents attached and calls routed to the agent who has been availible the longest or perhaps to the agent who has taken the least amount of calls etc...

                                          Priority/Skills for each agent based on queue would also be interesting.

                                          With these options in place phone system could become an option for small contact centres.

                                          20 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            2 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Add support for pauses so users can add conference ID's in their dial string.

                                            Add support for pauses so users can add conference ID's in their dial string. An example would be 12345678901,,,123456#.

                                            4 votes
                                            Vote
                                            Sign in
                                            Check!
                                            (thinking…)
                                            Reset
                                            or sign in with
                                            • facebook
                                            • google
                                              Password icon
                                              Signed in as (Sign out)
                                              You have left! (?) (thinking…)
                                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                            ← Previous 1 3 4 5 18 19
                                            • Don't see your idea?

                                            Feedback and Knowledge Base