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    Add option to disable "Automatically adjust microphone settings" in Skype for Business client.

    Need the option to disable the "Automatically adjust microphone settings" in Skype for Business client.
    This option is available in "Skype" but not "Skype for Business".
    This is needed if you use SfB in a noisy or call center environment.

    If you use SfB certified headsets with the best microphone noise cancellation it made useless, since the volume is adjusted in windows sound settings automatically by SfB.

    This is really bad and unworkable scenario in call center(RGS) environment when the microphone level auto adjust when you make SfB calls, the clients clearly hears all the adjacent agents speak.

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      Wielligh shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

      75 comments

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        • Anonymous commented  ·   ·  Flag as inappropriate

          This needs to be fixed.
          It is the main reason that I maintain a Go To Meeting account.

        • otto commented  ·   ·  Flag as inappropriate

          unfortunately they have removed the switch that allows you to shut off automatic microphone level adjust on Mac consumer version of Skype, too, as of last update. 8.24.0.2. june 2018. for some reason, skype updates itself automatically (why is this even allowed?) so i did not actually install this new poor version myself. previously it had the switch for this under audio-video settings menu, and it did work, but it would reset itself to the bad auto-adjust way when you restarted skype, and you had to set it back to the good manual way yourself again. but at least it worked. now my mic volume is back to the "jump all over the place" mode all the time. it's like in all of microsoft there are no audio engineers or they are all in budget meetings all day. my theory is that we will have to find a way in Windows Registry or mac Kernel settings or something like that to blockade this errant app from messing with the audio video settings of the hardware. how do this this, i dont know... there must be a way... blockade... think: blockade...

        • Elizabeth Greene commented  ·   ·  Flag as inappropriate

          I found a way to turn this off.

          reg add "HKLM\Software\Microsoft\RTC\DeviceSettings" /v "AnalogAGC" /t REG_DWORD /d "0"
          reg add "HKLM\Software\Microsoft\RTC\DeviceSettings" /v "DigitalAGC" /t REG_DWORD /d "0"
          reg add "HKLM\Software\Wow6432Node\Microsoft\RTC\DeviceSettings" /v "AnalogAGC" /t REG_DWORD /d "0"
          reg add "HKLM\Software\Wow6432Node\Microsoft\RTC\DeviceSettings" /v "DigitalAGC" /t REG_DWORD /d "0"

        • David Izak Barnett commented  ·   ·  Flag as inappropriate

          So any time I make or receive a call via Skype for Business I have to first turn into a mime to let the other person know I am adjusting my microphone detection level, or shout at them like an angry politician. This really needs fixing.

        • Anonymous commented  ·   ·  Flag as inappropriate

          Can't believe that there is no solution for such a stupid issue since years. Are we really talking about Business software?

        • Joe Benga commented  ·   ·  Flag as inappropriate

          This is the most frustrating thing about this product. The fact that this has been ask for since 2015 and it is 2018 and not yet added just shows how little they actually care

        • Chris Soukup commented  ·   ·  Flag as inappropriate

          I don't get why the consumer skype variant has this feature since beginning and the business (paid) software still lacks of the ability to disable the automatic level adjustment.

        • Anonymous commented  ·   ·  Flag as inappropriate

          No reply from Microsoft till now, guess they are busy making money by selling the skype for business to non technical customers.

        • Mike Hudecek commented  ·   ·  Flag as inappropriate

          This is a problem as a number of times the volume has been dialled down to 0 or very low levels for no apparent reason. This leaves the user very confused and frustrated. It is hard to fix this and going in a fiddling with the volume mid-call is a poor user experience.

        • Anonymous commented  ·   ·  Flag as inappropriate

          This is frustrating. Please allow an option for Skype to NOT control the system recording level for my mic. Causes issues with other applications until I manually go and reconfigure my system microphone gain. This is crazy!

        • Anonymous commented  ·   ·  Flag as inappropriate

          This is a serious usability problem - and needs to be fixed. Affects every call, requires adjusting the volume in every call over and over. Not something I would try to sell to my clients...

        • Anonymous commented  ·   ·  Flag as inappropriate

          Please fix whenever i start a skype call i have to readjust my mic volume as the participants can't hear me well. i don't understand why there is no enable/disable

        • Aleksey commented  ·   ·  Flag as inappropriate

          This needs to be a feature that can be disabled/enabled
          Because we work with other softphone too, but skype adjust mic lvl too.

        • Anonymous commented  ·   ·  Flag as inappropriate

          This issue has been open for almost 2 and a half years. Why has Microsoft not at least responded/commented? This is ridiculous! Please fix this!

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