Fix "Cannot add, remove, or move contacts or groups at this time. Please try again later."
This error occurs very often for unobvious reasons (try adding three contacts in a row from the Active Directory) as well as obvious reasons (create a new group with name "Favorites").
Either the system is acting weird or the feedback is just too general in nature that it's simply not helpful and frustrates users.
Silvo Weiss commented
I had the same issue but managed to find a solution just few minutes ago.
It apears that the main cause for not being able to remove contacts from Skype for Business is the interfeerence from open Outlook client since Outlook is sharing contacts with Skype for Business.
Closing the Outlook client and then removing the contacts works just fine.
Another way is by removing contacts from Outlook itself as this then also removes the contact from Skype for Business as wel
Idem, still facing the same issues... User cannot add/delete contacts to his contacts list. Deleting data doesn't do the trick. Any new ideas?
Years later, this is still a problem. I have a S4B user who has three contacts stuck in the contacts list showing as "Presence Unknown" and can't delete them because of this error message. It is a brand new installation on a brand new Surface Pro 6, deleting files doesn't help.
The instruction in the comment by Anonymous on October 26, 2017 7:02 AM worked for me. Thank you for sharing this.
Mukesh Kmar commented
It turns out that SFB was unable to authenticate me. As my account is my work account and it uses windows credentials to login, it stays login as long as I am logging in from my office's computer. But a few days ago I changed my windows password, thus SFB was unable to make changes to my account though it was logging me in successfully. Signing out and re-signing helped me get over this.
deleting my C:\Users\<username>\AppData\Local\Microsoft\Office\16.0\Lync/sip_<username>@email.com worked for me.
Same issue here in our company.
same case with commenter : ct
none of the fixes advised below worked for me either.. Any other solutions?
i've tried all of these with no change. continue to get the cannot modify groups at this time message with i try multiple changes. also, i have a few contacts that will not stick in groups. i add them, it works, an hour or so later? gone. repeatedly.
This issue is persisting even on the new build, Please fix.
Ivan Nelson commented
This did not work for me.
\userProfile\AppData\Local\Microsoft\Office\16.0\Lync = delete the sip_User@__.com.
Skype is the proverbial headless chicken. There is no overall vision; no development goal; no concern with user needs — just constant fiddling and change for change's sake. Features are half added, found to contain or cause bugs and then simply ignored and forgotten. It is a complete mess.
Microsoft has become the byword in shoddy, unintuitive, under-thought, over- complicated development. The paragon of rudderless, ****-poor product development.
Stupid new version of Skype....These developpers of Skype are the most stupid ones
They change from a very well working version to a new one and everything does not work well as before
I cannot add or remove people on tghe group anymore even I am the creator
More stupid is when we meet ,... they remove the list and avatar of members when we meet over 6 or 8 persons....I cannot control who are in my meeting anymore
How can those developpers be so stupid like that ????
\\userProfile\AppData\Local\Microsoft\Office\16.0\Lync = delete the sip_User@__.com. This should resolve the issue. Some may have unwanted files in the Tracing folder. Do not delete the Tracing folders but look through Lnyc_folders. There are some that could be adding in this issue.
I have had this bug since the client was OCS Client almost 10 years ago. It has persistently followed me through the Lync name period and now it vexes me in Skype for Business. I am a software developer and right now i HATE Skype more than I can express because it makes me less effective at my job.
As others have described, I am unable to add contacts, sort them in groups or any kind of organization. The tips provided (clearing you local profile etc.) does not help me.
I completely understand that this product is not as much used as other Microsoft products, and that Teams might be the preferred option going forward, but you should be ashamed and should prioritize fixing "forever bugs" that are preventing people from being effective and organized. What is Skype for B. if not a productivity tool?
Possible workaround which is not working for me: Log onto the web version (OWA) and do your organizing of contacts and groups in the sidebar client.
0 out of 5 stars.
John Hough commented
Anonymous' comment below didn't work for me.
It worked for about 20 minutes and then got the same message again...
Adrian Higdon commented
Tried a few variations on this, before I found this one which has worked perfectly. Thanks
Bravo! Very well detailed.
Thanks Anonymous, this fixed my user's issue!