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  • Tell us how we can improve Skype for Business

    Store the conversation history within the application, instead of requiring Outloook

    It's utterly bizarre that if I want to look back over previous IM conversations with someone - even if they were only a few hours ago - I have to use a separate client instead of having them right there in the IM window itself.

    It's even more daft, given that normal Skype has this capability, but Skype for Business doesn't. So the supposedly premium tool is missing a key function which the free tool does have.

    By all means, store the conversations at server level separately as well, so that we can access them independently of the client if necessary. But don't do that at the expense of the client, which is where most people would expect to see them.

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    Mark Goodge shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    205 comments

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    • Rodrigo Gutierrez commented  ·   ·  Flag as inappropriate

      Please fix this. It is ridiculous that it is not default functionality.

      Why doesn't Skype for Business support this?

    • Renae commented  ·   ·  Flag as inappropriate

      Commenting because this is STILL a problem and it's really ridiculous. I really hate Skype for Business. Lync was so much better! ****, AOL INSTANT MESSENGER was better!

      Please implement a BETTER way for conversations to be logged and saved IN the conversation.

    • Gregory Hart commented  ·   ·  Flag as inappropriate

      The company I work for has conversation history off because they do not want to store the messages in Outlook, for legal reasons. If the conversation history was able to be saved locally on the users computer, then this would not be an issue. So sad that Microsoft has failed to implement something like this.

    • Bobby Chapman commented  ·   ·  Flag as inappropriate

      Just pointing out nearly half a decade after this became one of the most voted on feedback posts they've still yet to implement this obviously very heavily desired feature. To fail to innovate in the last decade is pathetic, to fail to keep up with the basic features of all their competitors is embarrassing, but to flat out ignore the feedback they asked for is insulting and and illustrates what a complete failure they have become. They still haven't even figured out how to handle notifications when multiple devices are signed into the same account!

      I'd advise anyone visiting this thread to try literally any of the several dozen competitors to Skype or hit up a local high school computer science class to see what those children can whip up in an afternoon. Chances are it will be a better functioning and more feature rich program than what the "professionals" at Skype have created.

    • Anonymous commented  ·   ·  Flag as inappropriate

      Not having a single history per chat is painful too, not only are the contact list and chat windows separated but in the chat window I can only see immediate history none of the historical chat

      If I want history from earlier today (assuming I closed the window afterward) I need to go via the contact window and look at previous conversations, even there it's not a single history per user but multiple separate chat history items that could only have a single comment each. really difficult to work with.
      Considering the time this product has existed and the existing state of it we need to be looking at alternatives

    • Anonymous commented  ·   ·  Flag as inappropriate

      This software is 10 years behind similar chat apps.
      A few days back it stopped logging my conversation history and after fixing it, now I have lost all my conversations. ****** software. Microsoft should just abandon this software.

    • P.L. commented  ·   ·  Flag as inappropriate

      "Shite-for-Business" is a better name for this software.

      Product/software development managers at microsoft must be genuinely ********.

    • Paul McCarthy commented  ·   ·  Flag as inappropriate

      How is it that in the 3 years since this comment that no one at Microsoft can find the time to write some text to a file. This is the most basic of coding tasks. The CEO of Microsoft is supposed to be a developer but given that this most basic of features has not been developed leads me to believe that the story that he can code is just PR spin.

    • Anonymous commented  ·   ·  Flag as inappropriate

      Total garbage. This only shows that no one at Microsoft is using their own products. This is a basic feature!

    • Loddie Alspach commented  ·   ·  Flag as inappropriate

      Add to all of this the fact that it doesn't store images in the email history and it's an even bigger fail. We use visual aids (screenshots and snags from SnagIt) in our communication constantly and these are lost in the history. Please fix!

    • PB commented  ·   ·  Flag as inappropriate

      Yeah once again, MSFT not considering the UX ... like, at all. This seems to odd to even the most basic users. Although there may be a really cool technical reason Skype was set up this way, it makes zero sense to most of us who just want a basic chat tool.

      Want to know how to fix this issue? Stop using MSFT products. Slack, G-Suite, many others out there....****, I could SMS text more easily.

    • Nicholas commented  ·   ·  Flag as inappropriate

      This lack of the most basic essential feature is insane. My company needs to look elsewhere for a chat tool. The conversations tab in the main skype window is useless beyond a link to outlook, and the conversation history format in outlook is hopelessly obtuse to use.

    • Anonymous commented  ·   ·  Flag as inappropriate

      Absolutely the stupidest "engineer mindset" ******** here.

      MS need someone like Steve Jobs. Someone who has an eye over all this ****, see's something like this and calls the engineers out on the absolute ******** that this is.

      I cannot even begin to understand the mindset of the designers of the product that they can sleep knowing they are so bad at their jobs.

    • Anonymous commented  ·   ·  Flag as inappropriate

      Absolutely the stupidest "engineer mindset" ******** here.

      MS need someone like Steve Jobs. Someone who has an eye over all this ****, see's something like this and calls the engineers out on the absolute ******** that this is.

      I cannot even begin to understand the mindset of the designers of the product that they can sleep knowing they are so bad at their jobs.

    • Anonymous commented  ·   ·  Flag as inappropriate

      Does the phrase "utterly bizarre" even adequately describe just how magically mysterious this functional omission is? Oops, I accidentally hit the Escape key and closed the chat window. Hold on while I open Outlook >> Expand my account >> Conversation History >> Find the conversation we were having >> Scan the thread for the info I need >> Oops, wrong thread >> back to Conversation History >> Find the conversation we were having >> scan the thread for the info I need >> Switch back to Skype and continue. Now that's great UX!

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