Record Voice calls
Provide compliance capabilities to record the call. Export recordings to Azure Media services or a SQL database based on customer requirements
Kyle Garrett commented
Bump. Would like to see this features added as well.
Please consolidate posts and votes into this one as there are multiples and the total vote count is higher than this.
PLEASE CONSOLIDATE ALL COMMENTS AND VOTES INTO ONE- THIS REQUEST HAS MORE THAN 220 VOTE AND MORE FOR THIS - SEARCH UNDER CALL RECORDING TOO- THERE ARE TWO BLOGS ON CALL RECORDING WITH THEIR OWN INDIVIDUAL VOTES AND COMMENTS.
THIS IS A CRITICAL NEED TO PREVENT OFFICE DISASTER 365- WHERE IN YOU HAVE NO IDEA WHAT IS BEING STATED OR SAID ANYWHERE ON THE PLANET FOR YOUR BUSINESS- REMOTE CALL CENTERS WITHOUT CALL RECORDING !@#$
There are third party solutions that do exactly that. Check out Landis Technologies Call Recording Pro https://www.landiscomputer.com/callrecordingpro/
Just being able to save the files in an audio format after the recording is fine but the ability to record is very important.
Candice Edwards commented
Hello Ms. Mesa testing the call function!
Martin Behrendt commented
This is a regulatory / compliance requirement for financial services that will become even more important as of Jan 1st 2017.
Pavel Kuznetsov commented
Yeah, for security officer this is need function