View all rate my call survey results so we can investigate those with bad call quality
Currently CQD reports on "rate my call" survey results monthly but its not enough details. With Skype Online we cannot actively view whom rated the calls bad to investigate. If call quality has become an issue across the business we would like to see who's ranking the calls 1 or 2 / 5 stars so we can determine why the experience was bad.
The only purpose to investigate the individual call/conference, the users name can be anonymous if it can link us to the call itself then it would be either a 50/50 guess or even more to whom left the response which is fine.
Reference to Microsoft case 16901930 and this blog (https://blogs.technet.microsoft.com/jenstr/2015/05/05/rate-my-call-in-skype-for-business-2015/) where its clear that you can only get this data through SQL queries on premise
Kevin Park commented
With out the ability to follow-up with a specific user when they report poor call quality and is nothing more than another hollow survey which contributes to survey fatigue in organizations. From a support and overall customer experience perspective this needs attention. What will it take for Microsoft to improve this?