Voicemail in shared mailbox
It would be nice if in the Auto-Attendant function we could redirect calls toward a voicemail attached to a shared mailbox.
I have set this up and it is working as per Shawn's comment below but, it there anyway to change the greeting on a voicemail for a group? Would like to add a personal greeting to the voicemail rather than the robot voice.
FYI this is available now. Took me a while to figure out, and does NOT require additional licensing.
Create a distribution group or office 365 group depending on how you want to access the voicemail. In the auto attendant under redirect call or menu options there is a voicemail option. This ONLY goes to groups, can't be set to a licensed user.
Same problem. Really need a group voicemailbox or auto attendant with shared voicemail. I'm good with paying for employees to have voicemail, but should be able to setup shared voicemail like we do with free shared email.
Ronald Prague commented
5 months later, no sign of this feature. We've solved this by creating users to act as the shared voicemail box with an E1 and Phone System license. The users who get the shared voicemail are just given delegate rights to the share voicemail box account.
It's clunky and costs extra money.
4 months later, still no sign of being able to use voicemail on auto attendant. There is no way to get a customer to call our of normal hours and leave a voicemail to the company.
Frank Carius commented
Peter J. commented
Shared voicemail or "voicemail blasting" is a must for IVR/Call Queues
Nick Kershner - Matchless IT commented
Absolute core feature for a PBX. This has been around since before digital handsets (not VoIP but digital, 1-pair phone systems like Norstar) and is a crucial function for people.
I used to be a telephony provider and I've NEVER come across ANY PBX that charges for "general voicemail boxes". Ever....
I'll pay for my INTERNAL ones FOR NOW... But if I have to continue to pay, I'll be leaving Cloud PBX for another solution.
My company is testing this internally for resale, but we're finding that the resale is not only going to be EXTREMELY difficult, but potentially impossible due to lack of basic features. It's very obvious Microsoft has someone leading this project that doesn't have PBX experience.
Daniel Kisa commented
As an MSP this is going to make Teams Phone system a very hard sell!
Kyle Garrett commented
Amen this is a badly needed feature.
Question for the community; what minimum licensing requirements would enable one to replicate the concept of a shared voicemail box today?
I have yet to test this myself, but it seems to me it might work with the following licensing combo:
- Office 365 Business Essentials License ($5.00/mo USD) i.e. to get Exchange + S4B
- Phone System License ($8.00/mo USD)
- Calling Plan License ($12.00/mo USD)
Total: $25.00/mo USD.
How does this not already exist?
E5 license for Voice Mail, REALLY???
Chris Libby commented
HOW IS THIS NOT A THING?!?!?! FFS!!!!
Our Skype/PSTN PBX/Phone System trial is running out tonight and this is the reason we may not purchase and instead go with RingCentral or 8x8. Why in the world Microsoft would you not be paying attention to the votes on this request and enable an equivalent-to-your-competition and basic auto attendant capability... sending calls from auto attendant into a voice mailbox that is NOT required to have a FULL Enterprise O365 license.
Chris Libby commented
Typical MS.. whether it be Azure or O365, services are constantly flowing out that are %97 baked and awesome, but the %3 that's missing makes you wonder how the service holistically can provide utility for ANY real world use case. Such a joke.
Timothy Meredith commented
I'm with everyone else, its ridiculous this isnt a feature
I am upset and shocked this feature is not available! You should absolutely be able to have a queue voicemail that then sends the voicemail to a distribution list. Example: Someone calls our company main number and selects support, but no one on my support team can answer it, I now only have the ability to send that call to one person and their individual voicemail, NOT a special voicemail message that says we are sorry we can't take their call and then have it sent to my support distribution list so everyone sees a call was missed and needs responded to ASAP. I can't believe I migrated without testing that this feature existed...why, because I didn't think I had to, it has existed in every other phone system I have used in my 26 year career. It is absolutely absurd this feature is not available. Starting making BUSINESS grade software!
Uwe Zabel commented
It would be nice, if we can define Company Mailboxes (Central, Service, Sales, …) and select an E-Mail Address (maybe an Teams Channel E-MAil Address) to send the transscription (and the Voicefile) to
Definitely need this feature prior to migrating our phone system to the cloud.
Shawn Chase commented
If this gets implemented at all, it'll likely be after the completion of the Teams transition.