Audio Quality, Desktop sharing, Chat history.
It's amazing how much of a step back we have to take to go from Skype to Skype For Business.
- Audio Quality is not as crisp/clear as personal Skype
- Sharing desktop works 50% of the time and the times it does work, it crashes often
- Chat history... OMG... what a mess. MS please make the chat history like every other chat client and show it in the same window. Whoever came up with the idea of saving pieces of the history in Outlook should be fired.
Joey Bowles commented
The audio codec is the exact same (SILK) on both consumer and Skype Biz. The best thing you can do for your quality (voice / video / and content) is to implement QoS across your network. Even though we are 100% 365, we implemented QoS and our call quality and dropped calls significantly improved. The difference is night-n-day. You will need to work with your network on team on this, but everyone will be happier. Look up DSCP tagging for lync.exe.