Skype for Business is not good. We are forced to use it because we use Outlook and it is free. It does not announce people joing the meeting. It's call back feature does not work good. Some people want to view the presentations or shared screens but want to dial in and not use the computer.

To try to set meetings using Outlook is impossible. The text shared to customers is poor. Sending invites is poor. All in all, it is poor. Copy Zoom or even WebEx and life would be better

The list goes on and on. It is not a good setup.

My idea is to add a new option in Skype For Business, in order to help and simplify the work of manya many colleagues.
Effectively, we would need an option that could hide the participants name during a conference call/a meeting. The point is that the joiners shouldn't see each others names because of confidentiality. However the presentator could have his name seen by the others and shhould be able to present his desktop.
The point of this option is to simplify our work because we wouldn't have to call each person one by one: this option would help us do our work faster, easier AND practicle.
So could you please review this idea: I have seen online that a lot of person and firm are looking for the same thing.
Thanks in advance.

Currently CQD reports on "rate my call" survey results monthly but its not enough details. With Skype Online we cannot actively view whom rated the calls bad to investigate. If call quality has become an issue across the business we would like to see who's ranking the calls 1 or 2 / 5 stars so we can determine why the experience was bad.

The only purpose to investigate the individual call/conference, the users name can be anonymous if it can link us to the call itself then it would be either a 50/50 guess or even more to whom left the response which is fine.

Reference to Microsoft case 16901930 and this blog (https://blogs.technet.microsoft.com/jenstr/2015/05/05/rate-my-call-in-skype-for-business-2015/) where its clear that you can only get this data through SQL queries on premise

Currently CQD reports on "rate my call" survey results monthly but its not enough details. With Skype Online we cannot actively view whom rated the calls bad to investigate. If call quality has become an issue across the business we would like to see who's ranking the calls 1 or 2 / 5 stars so we can determine why the experience was bad.

The only purpose to investigate the individual call/conference, the users name can be anonymous if it can link us to the call itself then it would be either a 50/50 guess or even more to whom left the response which is fine.

Reference to Microsoft case 16901930 and this blog (https://blogs.technet.microsoft.com/jenstr/2015/05/05/rate-my-call-in-skype-for-business-2015/) where its clear that you can only get this data through SQL queries on premise

Hello,

Let me start by saying that Microsoft has ruined Skype for business.
I am sure that regular Skype works well. I have used it in the past to call my parents and had no problems. Even my parents who are not tech savvy, were able to use it.
This application has made me look like an incompetent employee over four times in the last 3 days. Not only me but my boss too.
We are extremely dissatisfied and frustrated with the entire application.

I could say it just doesn’t work at all, because that would be the honest thing to say.
If person A sends an invite to person B, A sees the invite as pending B’s acceptance. But B doesn’t see an invite.
If both parties add each other, it works sometimes (20%-30%) of the time. We tested this and after about 6-7 contact deletes and re-adds a call was able to be made. That is unacceptable.
When adding someone, the other user status will sometimes be ‘Unknown’. Sometimes it will say ‘Pending’ invite. Sometimes it will say ‘Offline’ when the person is actually online.
When person A adds person B, and sends a message, it will not be delivered. Sometimes I might see a message saying cannot send to recipient. Sometimes I see a message saying cannot send due to company policy. We thought we fixed those with Abhishek but they came back again.
Searching for a contact within Skype for business is absolute garbage. Adding someone is so convoluted, that even the IT department is scratching their head.
We use Skype mainly for meetings with external users. We don’t use Skype for internal communication.

It should work like this:
1. Search for contact in the search bar. The search should be smart enough to understand if the domain is internal or external.
2. Click Add contact. Invite should be sent to the recipient. Sender should see the contact added but a notification indicating that the invite is pending acceptance.
3. Recipient receives the invite and accepts at which point the sender gets notified or the recipients contact on the sender’s Skype changes to a live active contact.
4. At this point chat, voice and video calling should be operational bidirectionally.
5. Everyone is happy.

Except everyone is far from happy right now. This is the way Skype has worked for years. I don’t know why Microsoft has broken this application and yet it is still a part of the Office 365 suite that we pay for.

I want to be clear. My frustration Is Not directed to the support staff. Abhishek and the support team were quite helpful and I did see improvements after we changed a few settings. This email is directed to the back end and front end programmers who have taken a working application and destroyed it.

I need this to work. We have customers who think we are unprofessional because of we cant get something as simple as Skype to work.
Please get back to me (via email, since I will not be able to talk on the phone since I am in meetings all day) with anything productive.

I apologize for the harsh nature of this message but I see no other way to express the frustration and the amount of time wasted on this issue.

Sincerely,
Craig Rodrigues