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  1. Provide an SBA option in Skype for Business 2019

    At Microsoft Ignite, it was mentioned that there will not be a new Skype for Business SBA in the 2019 release. This is very concerning for our company since we really need a branch site resiliency option.

    Specifically, it was mentioned that the SBA will remain unchanged and will just use the 2015 version. This indicates that Microsoft is phasing out the SBA as an option and we still need that option.

    55 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    • Voicemail in shared mailbox

      It would be nice if in the Auto-Attendant function we could redirect calls toward a voicemail attached to a shared mailbox.

      121 votes
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        3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Send and Receive SMS

        Case#1393618430
        Seeking to send and receive SMS messages. Especially for two step authentification SMS services.

        37 votes
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          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • Give callers an exit from a call queue

          We would like to give callers who enter into a call queue the ability to exit the queue and either go back to the main menu or get routed to voicemail whenever they choose instead of having to wait for the time limit to be reached

          2 votes
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            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • Use text-to-speech create away voicemail greeting using Outlook's out-of-office message

            The ability to record an "away" or "out of office" message in addition to the main personal voicemail greeting is great.

            However, this would be dramatically improved if Microsoft could use text-to-speech to automatically take outlook's out-of-office message and import it as Skype for Business away voicemail message.

            The automation would simplify things for users be only needing to modify 1 setting to take care of both Outlook and Skype's out-of-office message, rather than having remember to do both separately.

            12 votes
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              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • Calls forwarded to Call Queues show a random GUID as the caller ID.

              Calls forwarded to Call Queues show a random GUID as the caller ID. Fix this.

              4 votes
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                1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • Add details in missed call notifications from Azure voicemail

                Please add the details for missed call notfications. Users migrated to SBO are complaining the the missied call notifications from PBX users only containing the E164 number and all other details like company, position, work phone, email and display name is missing. All these informations are available in Azure.

                3 votes
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                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Serial routing needs more granularity

                  Using 15, 30 etc seconds is not granular enough. Some calls need to be routed if not answered in 3 or 5 seconds.

                  1 vote
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                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Poor % calculation

                    Please provide more detail time and the call number and if you can provide whether it is dropped in the network related to what and why it is dropped. It will be helpful if you can provide more detailed analysis report on the call quality dashboard or in reports

                    1 vote
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                      1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • The Call queue time out range needs to be less than 1 minute

                      The time threshold for a call queue to time out needs to be less than 1 minutes. 1 minute waiting on a call if no one answers is a VERY long time before a new workflow starts. This should be seconds, not minutes.

                      8 votes
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                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • Add Menu Option to Change Voice Mail Greeting

                        Currently, the only option to change your greeting is through the desktop client by using the dropdown menu in the dial pad tab. It would be nice if there was a menu option to change the greeting without going through the client, for example, when dialing into the message center from the mobile client or from a desktop phone.

                        3 votes
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                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • provide options while a caller is waiting to be connected to an agent in a response group

                          If a caller is in a response group q, if they can push a key to escape the q and have another option?

                          1 vote
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                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • pstn calling in Canada

                            We need PSTN calling feature in Canada

                            1 vote
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                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • 7 votes
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                                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Fix error - calls terminated by caller are registered as "missed"

                                If a call comes in and the caller hangs up before the call is answered or send to voicemail, it is flagged as a "missed call" and both a Skype app notification and an email are sent.

                                A missed call notification should only be sent if the call goes to voicemail or rings for a significant number of rings and not when a caller hangs up early, such as when they realize they have dialed the wrong number.

                                This is also and issue for call queues on the mobile app. When a call is answered by one of the agents…

                                1 vote
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                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • Give users immediate control over their availability for multiple call queues

                                  Users in our company are assigned to multiple call queues and we would like those users to have the ability to quickly turn on and off their availability for individual queues without having to be added or removed from the user groups which designate their inclusion in the queue.

                                  1 vote
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                                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make caller ID for call queues be the name of the queue plus the actual caller ID

                                    When a call from the call queue comes in, the caller ID is currently a long string of numbers and letters instead of the name of the queue.
                                    We also should be able to see the actual caller ID for the person in addition to the name of the call queue

                                    1 vote
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                                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Give users immediate control over their availability for multiple call queues

                                      Users in our company are assigned to multiple call queues and we would like those users to have the ability to quickly turn on and off their availability for individual queues without having to be added or removed from the user groups which designate their inclusion in the queue.

                                      1 vote
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                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Fix error - call queue answer notification on mobile phones

                                        Currently when an agent answers a call from a call queue, the mobile phone app registers it as a missed call for the other agents in that queue.
                                        The mobile app also does not display the name of the agent who answered the call the way that the computer app does.

                                        1 vote
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                                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • More options for day to day Auto Attendant programming

                                          In addition to business hours and after hours programming, we would like to be able to have the option of programming different configurations for each day of the week.
                                          For example, we have two people sharing the Operator duties with each taking just a few days during the week. We would like to program the auto attendant to route calls to the appropriate person depending on the day of the week.

                                          1 vote
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                                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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