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  1. End-To-End HD Voice Quality

    Please introduce the HD voice (G.722 codec) also for calls/conferences with non-Skype users, this would improve the speech quality a lot and help especially in cases when people try to understand a language they don't natively speak, which is a frequent scenario in today's international working environment.
    Furthermore, Skype for Business very often is deployed in a network operator's infrastructure that supports end-to-end HD voice quality with G.722, why should a break-in or break-out call worsen the speech quality if better is possible? After all, G.722 is already available in Skype and free of any license costs.

    1,215 votes
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      23 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    • Rule based call forwarding

      The user should be able to forward calls based on different criteria:

      • Caller number

      • Caller is in the user’s contact List

      • The presence status

      • Caller Privacy Relationship

      • Time

      • Out of office (Exchange) status

      • Etc.

      The forwarded calls should be able to be transferred to the following destinations:

      • Other Lync user

      • UM voicemail

      • PSTN/mobile number

      • RGS

      • Team call group

      • Etc.

      517 votes
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        4 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Support Opus Codec

        We have found that using SIP + the Opus codec allows us to have very good quality meetings in instances where SFB was unable to provide a satisfactory call quality.

        If the Opus codec is not already supported, please add support. If it is, please allow us to explicitly set which codec(s) should be used.

        324 votes
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          1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • response group

          Allow a mobile client to pickup Response Group calls

          268 votes
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            6 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • Consult then transfer

            Skype for Business needs consult then transfer in the desktop client. Personally I think it should be the default behaviour. Blind transfers to humans are just rude.

            230 votes
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              9 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • busy on busy

              provide "busy on busy" functionality. Nobody wants to receive additional calls when already on the phone. SfB server should generate a standard compliant "486 busy here" response for incoming PSTN calls to users with presence states "on-the-phone" or "in-conference-call".

              217 votes
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                4 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • Remove the Response Group Answer Delay

                There is a delay when answering a response group call. This is most noticeable when using a Lync Phone Edition device but it present with most endpoints.

                197 votes
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                  13 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Move Audio from any Endpoint to Another Seamlessly

                  When a call has been answered on a single endpoint, such as the mobile client, the ability to move this call seamlessly to another endpoint is difficult. There's call park, but that doesn't work with a mobile client and doesn't exist online as of this feedback. You can occasionally transfer to yourself, but this may not work if the call was sim-ringed to another device. Both of those options can be clumsy and involve a bit of apologizing to the party on the other end of the line as they may hear hold music. There are situations where the call…

                  188 votes
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                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Provide managed music on hold

                    Provide the ability for customers to define and configure custom music on hold.

                    174 votes
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                      3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • Forwarding on busy

                      Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ).

                      This is a common PBX feature and is requested by customers that are migrating it's infrastructure from old PBX and Lync Server

                      158 votes
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                        4 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • Server side hold music

                        We already have the ability to import music files into the announcement service and response groups. Why not the trunk?

                        122 votes
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                          3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • Record Voice calls

                          Provide compliance capabilities to record the call. Export recordings to Azure Media services or a SQL database based on customer requirements

                          94 votes
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                            5 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • Sip Alias

                            A feature of extreme importance is the ability to have SIP aliases. As people change email aliases (Get Married, potentially job change to put in a different market which has a different public presence, or marketing changes domain names) all old aliases are instantly invalidated, with no ability to forward the legacy address etc. Need this as a feature!

                            91 votes
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                              4 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • Mask CallerID

                              The ability to change what the external person see's as the callerID when being called from a SfB client. For example, when a doctor calls a patient we would want it to appear as though the office is calling, not the physician so that patients do not end up with the physicians direct numbers.

                              74 votes
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                                1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Allow Delegates to alter the call forward settings for their manager.

                                Secretaries and PA's commonly need to change the call forward settings for their managers phone.

                                Allowing them to do this from their own client would be really helpful.

                                73 votes
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                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • Change Name on Caller ID for Outgoing Calls

                                  I transferred a number from another provider and the business name linked to the caller ID was wrong. Microsoft should be able to submit a request to the national CNAM registry in the U.S. to correct it.

                                  64 votes
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                                    5 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Monitoring Features - Silent Monitor, Whisper, Barge In

                                    My PBX supports some basic features:

                                    1) Silent Monitor - Managers can listen live to agents as they talk to customers

                                    2) Whisper - Managers can tell agents what to say (advice or answers) without customer hearing the manager

                                    3) Barge In - Manager can be made audible to both agent and customer on call

                                    These are basically expanded logic for conference calls. If these features could be added and some basic permissions added for which groups can monitor who, it'd be an excellent feature and help give parity against competing PBX platforms.

                                    63 votes
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                                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Enable both Auto Attendant and Voicemail preview for Skype PBX

                                      We just migrated from a 3rd party Skype online service to Office 365 PBX and while most features work we were surprised that both Auto Attendant and Voice-mail preview (text transcription) are not yet working in Office PBX. We have been using these features for 3-4 years and now since migration are no longer working so quite annoying.

                                      59 votes
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                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add DTMF Inband support

                                        Currently the Mediation server only support DTMF outband (RFC 2833). Some sip trunk providers supports inband as well as outband. If the caller is sending DTMF inband only, the Mediation server will not recognize it.

                                        58 votes
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                                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Call park in the cloud (SfB Online)

                                          Add call park to the online service please. Workflow should be "park a call"and then orbit number is provided. Then the user that retrieves the call should press "retrieve a call" in the desktop program and they are presented with a parked call list complete with phone number, orbit number, duration of call. They can select the one they need in the desktop app or use the orbit number to retrieve. Make it as easy as possible and small businesses will flock to the product.

                                          56 votes
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                                            6 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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