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    Tell us how we can improve Skype for Business

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    1. Recepient of a call destined for a call queue sees the URI instead of the call queue name.

      When a caller calls a call queue (one of Skype for Business, further SfB, features) the call is distributed to call queue members (also called agents in call centers). The call is announced to agents by ringing and by the call queue name displayed in agents' SfB window. Agents need to know the name of the call queue as the name identifies the type of the call and the topic the caller is calling about.
      Agents are often members of multiple call queues which even more emphasized the importance of the call type/queue identification.

      For example, a call queue named…

      10 votes
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        1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Communication Credits in the CSP program

        Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

        165 votes
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          5 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • Allow multiple user-selectable Caller ID in Office 365 Phone System (Sfb/Teams)

          Some users place/receive calls both on behalf of a group (Service Numbers via AA/CQ) and to/from their direct line.

          Must like users may send-on-behalf of a group like customer.service@contoso.com, they may make calls to specific customers on behalf of a service number.

          It would be great if the Sfb/Teams interface allowed the caller to choose their outbound CLID for each call from a drop-down which might include their own number and one or more service numbers assigned to them.

          This would ensure that calls they made on behalf of a group would come back to the AA/CQ but calls…

          25 votes
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            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • Ability to exit voicemail and be routed to auto attendent

            Have the ability for a caller to exit a voicemail recording and be routed to an auto attendant or another attendant.

            4 votes
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              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • PSTN report clarity

              Current usage reports are terrible if the call has been transferred from anywhere. Clarity of where a call originated from and to, and where and when it was passed off (e.g. - from AA or CQ or delegate or user transfer) or even just call queue specific reporting at a bare minimum.

              16 votes
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                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • When will Translate be working in Skype For Business

                I have profound high frequency hearing loss, and I struggle on normal skype calls. I have tried Skype Translate on Skype calls, and it hugely helps me on the call, by being able understand the caller, by being able to listen, and read the transcript of the call.
                It is very frustrating the Skype Translate hasn’t been configured for Skype For Business, while it works in “standard” Skype.

                https://youtu.be/QH3zpsQma9c

                The video demonstrates how well, and how helpful It works for users.
                The company I work for, our Skype for Business infrastructure is still on premises.

                Will Skype Translate on Skype…

                1 vote
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                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Call queues and routing - more granular options

                  Currently, only two routing options are available for call queues... either Attendant or Serial.

                  In larger environments neither of these works well, for example I'd like to have a call queue with 30 agents attached and calls routed to the agent who has been availible the longest or perhaps to the agent who has taken the least amount of calls etc...

                  Priority/Skills for each agent based on queue would also be interesting.

                  With these options in place phone system could become an option for small contact centres.

                  7 votes
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                    1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • Keep Unified Messaging an OnPremise Feature

                    On last Ignite was announced, that Exchange UMS will not be longer available OnPremise for Skype for Business 2019 and will be moved to public cloud (Cloud VoiceMail Services). For us it highly needed that UMS will be still available OnPremise. Please keep it an OnPrem Feature.

                    9 votes
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                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • Enterprise call plans

                      It would be great to have multiple levels of calling plans with the Phone System product. The current $12.50 for unlimited dialing causes the solution to become cost prohibitive once you get to about 50 users compared to an on premise Skype solution. Is it possible to tier pricing based on the volume of licenses purchased at an organization. I.e. once you have 50 call plans purchased, the price drops to $8 per user/month for additional licenses purchased. This would allow the sale of the product into medium sized organizations

                      3 votes
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                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • Develop interface from Phone System to Anywhere365 product

                        The current Phone System product has a very poor auto attendant feature. It would be great to create an interface to the Anywhere 365 product set so that sophisticated auto attendant features can be used with Skype for Business. This would instantly make this a solution that could work in any size environment.

                        3 votes
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                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • Auto-Attendant needs 'Dial By Extension' option for external callers

                          Skype for Business Auto-Attendants in Office 365 need the option for external callers to dial an 'extension'.

                          Either an AD attribute or a field in the online Skype 'voice users' section I can populate to add a 3-digit, 4-digit etc extension that will be recognized when dialed from an auto-attendant.

                          We have clients with business cards that include extensions. This is a very basic option that businesses expect.

                          9 votes
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                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • Call Waiting / MultiLine

                              It would be great to have a call waiting, or call queue feature for individual lines - to give users the ability to place a call on hold when another call comes in instead of going directly to voucemail.

                              3 votes
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                                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Busy option for Skype for Business CCE

                                Have ability to configure Busy Options with Skype for Business CCE as an on-prem solution

                                3 votes
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                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • When maximum number of calls allowed play a message.

                                  When the maximum number of calls allowed is hit in a queue you can transfer but I would like to play a message before or instead of transfering. For example play a message Due to the storm we are experiencing high call volume please input your outage using our automated system, or due to high call volume we can't answer your call please try again later.

                                  3 votes
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                                    0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 8 votes
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                                      1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • calling queues should have the same options as auto attendent

                                      It would be nice to control the calling queues like you do for the auto attendant. it is just missing the work hours, and after hour selections.

                                      3 votes
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                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Communication credits to act as a calling plan (Pay as you use calling plan)

                                        It would be great is Microsoft enable "Communication Credits" as a calling plan. In my organisation, many users needs to receive phone calls but are not calling PSTN lines that often. For them I would like to have a Pay as you use calling plan. It could be done by using the communication credits as a calling plan.

                                        31 votes
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                                          1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Feature enhancement request - called party SfB voicemail pickup on reply via IM

                                          Is it possible to have a called parties voicemail pick up when the called party replies to the skype call "reply via IM"?

                                          6 votes
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                                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                          • UC Software 5.7.0.11768 Support

                                            Please support 5.7.0.11768 so we can use SFB/BTOE on VDI>

                                            6 votes
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                                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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