Please introduce the HD voice (G.722 codec) also for calls/conferences with non-Skype users, this would improve the speech quality a lot and help especially in cases when people try to understand a language they don't natively speak, which is a frequent scenario in today's international working environment.
Furthermore, Skype for Business very often is deployed in a network operator's infrastructure that supports end-to-end HD voice quality with G.722, why should a break-in or break-out call worsen the speech quality if better is possible? After all, G.722 is already available in Skype and free of any license costs.1,157 votes
The user should be able to forward calls based on different criteria:
• Caller number
• Caller is in the user’s contact List
• The presence status
• Caller Privacy Relationship
• Out of office (Exchange) status
The forwarded calls should be able to be transferred to the following destinations:
• Other Lync user
• UM voicemail
• PSTN/mobile number
• Team call group
• Etc.473 votes
We have found that using SIP + the Opus codec allows us to have very good quality meetings in instances where SFB was unable to provide a satisfactory call quality.
If the Opus codec is not already supported, please add support. If it is, please allow us to explicitly set which codec(s) should be used.319 votes
Allow a mobile client to pickup Response Group calls252 votes
Skype for Business needs consult then transfer in the desktop client. Personally I think it should be the default behaviour. Blind transfers to humans are just rude.215 votes
provide "busy on busy" functionality. Nobody wants to receive additional calls when already on the phone. SfB server should generate a standard compliant "486 busy here" response for incoming PSTN calls to users with presence states "on-the-phone" or "in-conference-call".210 votes
This is being worked on.
There is a delay when answering a response group call. This is most noticeable when using a Lync Phone Edition device but it present with most endpoints.160 votes
Provide the ability for customers to define and configure custom music on hold.160 votes
Give the opportunity to a user to forward incoming calls if it is a busy state ( first call is going on ).
This is a common PBX feature and is requested by customers that are migrating it's infrastructure from old PBX and Lync Server132 votes
When a call has been answered on a single endpoint, such as the mobile client, the ability to move this call seamlessly to another endpoint is difficult. There's call park, but that doesn't work with a mobile client and doesn't exist online as of this feedback. You can occasionally transfer to yourself, but this may not work if the call was sim-ringed to another device. Both of those options can be clumsy and involve a bit of apologizing to the party on the other end of the line as they may hear hold music. There are situations where the call is just stuck where you answered it. I would like to see this improved, at the least for transferring audio between the mobile client and other devices.
When a call has been answered on a single endpoint, such as the mobile client, the ability to move this call seamlessly to another endpoint is difficult. There's call park, but that doesn't work with a mobile client and doesn't exist online as of this feedback. You can occasionally transfer to yourself, but this may not work if the call was sim-ringed to another device. Both of those options can be clumsy and involve a bit of apologizing to the party on the other end of the line as they may hear hold music. There are situations where the call…112 votes
We already have the ability to import music files into the announcement service and response groups. Why not the trunk?107 votes
Provide compliance capabilities to record the call. Export recordings to Azure Media services or a SQL database based on customer requirements90 votes
A feature of extreme importance is the ability to have SIP aliases. As people change email aliases (Get Married, potentially job change to put in a different market which has a different public presence, or marketing changes domain names) all old aliases are instantly invalidated, with no ability to forward the legacy address etc. Need this as a feature!73 votes
Secretaries and PA's commonly need to change the call forward settings for their managers phone.
Allowing them to do this from their own client would be really helpful.65 votes
The ability to change what the external person see's as the callerID when being called from a SfB client. For example, when a doctor calls a patient we would want it to appear as though the office is calling, not the physician so that patients do not end up with the physicians direct numbers.62 votes
We just migrated from a 3rd party Skype online service to Office 365 PBX and while most features work we were surprised that both Auto Attendant and Voice-mail preview (text transcription) are not yet working in Office PBX. We have been using these features for 3-4 years and now since migration are no longer working so quite annoying.54 votes
My PBX supports some basic features:
1) Silent Monitor - Managers can listen live to agents as they talk to customers
2) Whisper - Managers can tell agents what to say (advice or answers) without customer hearing the manager
3) Barge In - Manager can be made audible to both agent and customer on call
These are basically expanded logic for conference calls. If these features could be added and some basic permissions added for which groups can monitor who, it'd be an excellent feature and help give parity against competing PBX platforms.49 votes
Provide in place voice mail system to do not depend of Exchange UM.47 votes
We already have a Voice Response Group service. It should also be possible to have a Chat Response Group so agents can handle incomming Chat requests the same manner as in a Voice RGS. Ideal for customer support.42 votes
Skype for Business should have native CRM lookup built in to the client. One should be able to add a default lookup URL in the client of in a client policy. This should enable contact lookup from most web based Customer Relationship Management tools, including Dynamics CRM. The additional information could be added to a CWE "side bar" on the call notification "Toast".41 votes
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