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  1. Provide an SBA option in Skype for Business 2019

    At Microsoft Ignite, it was mentioned that there will not be a new Skype for Business SBA in the 2019 release. This is very concerning for our company since we really need a branch site resiliency option.

    Specifically, it was mentioned that the SBA will remain unchanged and will just use the 2015 version. This indicates that Microsoft is phasing out the SBA as an option and we still need that option.

    62 votes
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      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
    • remove secondary UM extension using powershell

      Remove a secondary UM extension from a synced O365 mailbox.

      A secondary extension can be added using:
      Set-Mailbox -SecondaryAddress -SecondaryDialPlan

      However, there is no means to remove the secondary address after it has been added.

      The eum: address is added to the list of email addresses on the O365 mailbox only. The synced user objects does not have the eum: address. When you attempt to remove the eum: address from the O365 mailbox, you get an error that the object is not writable because it is synced.

      17 votes
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        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
      • Add Communication Credits in the CSP program

        Only Domestic of Domestic+International calling is available. Some users need to call International but not on a regular basis. Communication Credits is interesting then.

        27 votes
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          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
        • Voicemail in shared mailbox

          It would be nice if in the Auto-Attendant function we could redirect calls toward a voicemail attached to a shared mailbox.

          187 votes
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            3 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
          • SfB consult transfer

            let say user A call to user B, user A want to talk to user C. So user B SfB client click consult and dial user C mobile number. user C receive a call from user B then user C accept the call from user A. User B click consult transfer in SfB client. user C drop the call from user B and have to pick up again call from user A. My point is why SfB don't have auto pickup function for consult transfer?

            6 votes
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              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
            • Need option in Skype for Business Client to choose multiple call queues as per agent availability

              When we assign multiple call queues to one agent, we should get option in Skype for Business Client to choose preferred call queue transfer call to agent.

              3 votes
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                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
              • Skype for business online - cordless handset

                It would be awesome if yealink or polycom offered a cordless office phone that would be able to be used as a front desk phone or common area phone. Crazy that this concept is not supported.

                3 votes
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                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                • Send and Receive SMS

                  Case#1393618430
                  Seeking to send and receive SMS messages. Especially for two step authentification SMS services.

                  54 votes
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                    1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                  • ACCESSING VOICEMAIL FROM REMOTE

                    Microsoft should enable the feature of accessing voice mail remotely. Users should be able to retrieve voice mail from their mobile or landline. Thanks

                    1 vote
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                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                    • enterprise fax services

                      It will be great if Microsoft come up with a solution for enterprise fax service. Currently we using E5 pstn domestic and international and has to depend on other vendors for FAX.

                      1 vote
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                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      • New Process of Number Porting should be documented on Skype admin center

                        Currently we are submitting port order from Skype admin center and new process is not mentioned there - (https://support.office.com/en-us/article/Phone-number-management-)

                        Its very helpful to add this information on Skype admin center, so we can directly follow it.

                        1 vote
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                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                        • Wanting to block external phone numbers

                          Wanting the option in admin center to where blocking an external phone number is possible.

                          3 votes
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                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                          • Communication credits to act as a calling plan (Pay as you use calling plan)

                            It would be great is Microsoft enable "Communication Credits" as a calling plan. In my organisation, many users needs to receive phone calls but are not calling PSTN lines that often. For them I would like to have a Pay as you use calling plan. It could be done by using the communication credits as a calling plan.

                            3 votes
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                              0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                            • Enable Skype for Business to be able to call 0845 numbers in the UK

                              We cannot dial out to a 0845 number in the UK when using Skype for Business. We have to resort to using our mobile device to make these calls. Please add the ability for us to call 0843, 0844, 0845, 0870, 0871, 0872 numbers when using S4B.

                              3 votes
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                                0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                              • Holiday programming options for Auto Attendants

                                We would like the option of setting up different programming in an auto attendant for alternate messages and call routing on holidays.

                                7 votes
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                                  0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                • Fix error - cannot automatically route voicemail emails to folders

                                  Currently we cannot apply mailbox rules to voicemail emails, e.g. to route the emails to a particular folder. The system will let us set up the rules but for some reason they do not function.

                                  4 votes
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                                    1 comment  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                  • The ability to control what numbers can reach a call queue

                                    We currently have an Auto Attendant configured, which dials specific call queues based on the number pressed. If we lease a number for those queues, e.g. "sales", that distro list now gets bombarded with robocalls. It would be nice to ONLY allow calls to that number FROM the auto attendant.

                                    3 votes
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                                      0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Make SFP Fit for Purpose; because it is not.

                                      I have used SFP IM before and it works; not hard to create an IM service off the back of exchange.

                                      However, I have been using SFB for calls for two weeks and this is what I have recorded for 5 employees: Everyone experiences calls dropping. Everyone experiences one way conversations. Everyone experiences blocky connections that sounds like 'robot voice'. Everyone experiences a 4 second delay at the beginning of calls (we have a good internet connection). Everyone experiences a single 'cached' user being displayed as the caller every-time someone calls in externally.

                                      Simply put - this product is not…

                                      1 vote
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                                        0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add Menu Option to Change Voice Mail Greeting

                                        Currently, the only option to change your greeting is through the desktop client by using the dropdown menu in the dial pad tab. It would be nice if there was a menu option to change the greeting without going through the client, for example, when dialing into the message center from the mobile client or from a desktop phone.

                                        4 votes
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                                          0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
                                        • pstn calling in Canada

                                          We need PSTN calling feature in Canada

                                          4 votes
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                                            0 comments  ·  Voice - Enterprise Voice  ·  Flag idea as inappropriate…  ·  Admin →
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