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    Tell us how we can improve Skype for Business

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    1. Support for Termed Employees

      It would be really nice to be able to be able to manage a number that are longer active. That is, once an employee leaves, we would like to disable the account but still be able to have a recording that says something like "This employee is no longer with our company. For assistance, please call ___________" or be able to route the call directly to operator or a manager to handle those incidents.

      22 votes
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        1 comment  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
      • Skype for Business Online User Portal

        UC Commander had a self-serve user portal. This portal permitted end-user the ability to export their own participant list from a conference as well as view their own "top 10" type of stats.

        Please create a CQD version of a user portal.

        20 votes
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          2 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
        • Skype For Business Auto-connect

          In our organization we have multiple meeting rooms and multiple different geographic locations. It would be nice to schedule a meeting between 2 conference rooms (maybe room account, equipment account, or user account) and at the time of the meeting, if S4B is running, the meeting is joined by both rooms with no interaction from a person. We have a lot of distance meetings and takes a lot of time to help connect for users who can't do it for themselves and have staff at both locations to join the meeting room isn't always available. With this we could have…

          3 votes
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            0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
          • Require User's Permission to be Tagged for Status

            There is currently no way for users to prevent themselves from being tagged for status change alerts. This is a privacy intrusion and can cause a burst of unwanted communications all at once. It could also be used for malicious purposes such as stalking. Please develop an option for users to prevent themselves from being tagged for status changes.

            4 votes
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              1 comment  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
            • Options for handling emails without an email address in the "From" field

              Missed call and voicemail emails generated from Skype for Business have an empty "From" field if the caller's phone number is not tied to a Contact.

              Please provide options for handling these emails like auto populating a generic email to the "From" field so that all emails will have a populated "From" email address.

              This is needed for tools that require emails to have a "From" field. For example, our ticketing system needs an email address to complete the ticket creation via emailed requests.

              3 votes
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                0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
              • Adding skype for business icon and link to email signatures

                I'd like to suggest a way to link a skype user name in an email signature. That way people can easily click on an icon to call a skype user or start a chat with a skype user in the business setting. This feature exists for regular skype, but not skype for business. (ex. we sent out IT Alerts from the company, and we list a Contact signature for our IT service desk at the bottom of the email). They could quickly start a chat with the IT Service Desk via skype for busienss by just clicking ont he skype…

                3 votes
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                  0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                • Contact List

                  Skype for Business should have the capability for end-users to view a list of all of the other Skype for Business users that have added them to their "Contact List", and when they were added.

                  1 vote
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                    0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                  • Ability assign names or numbers to telephone numbers like you do on your cell phone.

                    Allow the administrator to assign names and numbers to a phone number, like you are able to do on you cell phone.

                    1 vote
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                      0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                    • CQD - Custom values for poor calls

                      Call Quality dashboard use a number of measurements to classify a call as a "poor call", for example, a RoundTrip of > 500 ms, PacketLossRate > 10%, JitterInterArrival > 30 ms.

                      Full definition of “poor calls” here:
                      https://technet.microsoft.com/en-us/library/mt126253.aspx

                      https://blogs.technet.microsoft.com/jenstr/2013/09/20/what-is-the-basis-for-classifying-a-call-as-poor-in-lync-2013-qoe/

                      A call is considered poor if one or more of these conditions are met.

                      We would like to customize these values and make our own definition of what constitutes a "poor call" and what does not.

                      14 votes
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                        0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to manage and administer the contacts list, favorites and groups which appear on domain users skype.

                        Ability to manage and administer the contacts list, favorites and groups which appear on domain users skype.

                        1 vote
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                          0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                        • Groups between Skype for Business and regular Skype's accounts

                          Allow add users that uses regular Skype accounts into a group created by Skype for Business account.

                          1 vote
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                            0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                          • Make heatmaps available online

                            We have been given heatmaps by MS engineer, showing areas where service could be improved. Unfortunately, these heatmaps are only available to MS employees and cannot be accessed by customer (admins).
                            Can heatmaps be made available in MS QCD?

                            1 vote
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                              0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                            • Skype in numbers for Canada....

                              Skype in numbers for Canada

                              1 vote
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                                0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                              • central management of Skype Groups

                                Central management of Skype Groups: admins should be able to create adn push groups to their endusers. it would be ideal if the groups could be tied to Active Directory. so that if a user is in a certain OU or a member of a particular AD Group that they automatically were added to a group in Skype.

                                83 votes
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                                  3 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                • PSTN report in PowerBI

                                  It would be great if the data from PSTN report are accessible from PowerBI to make nice dashboard to follow the consumption.

                                  3 votes
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                                    0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Make Skype for Business accessible for deaf people

                                    According to Action on Hearing Loss, 70% of deaf people in the UK feel that their deafness prevents them succeeding in the workplace while it's been found that deaf people earn on average £2,000 a year less than hearing people. Skype for Business with Translate would enable us to enter the corporate world with more confidence, armed with the tools to help us interact with global teams and enter jobs otherwise out of our reach. It would be life changing for people like me, who have stayed in lower jobs for the 'safety' of it. I recently pushed myself out…

                                    145 votes
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                                      5 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Eigene Emoticons integrieren wie es bei Slack.

                                      Eigene Emoticons integrieren wie es bei Slack möglich ist. Das ist ein Features das oft gebraucht würde. Förderung Unternehmnskultur, Vermittlung Werte. LG und danke Petra

                                      1 vote
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                                        0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Update Skype for Business SCOM Management pack

                                        Please update SCOM management pack to correct built-in defects

                                        1) Pool State view, detail tab
                                        There are many properties that can never display as 'Monitored'
                                        Many properties show NOT monitored, even if all features are enabled and deployed.

                                        Example Security property has NO monitors that target the class (there are roll-up monitors rolling up nothing)

                                        2) Update the 'Dial In Conferencing' Performance counter AND Synthetic transaction
                                        a) Separate the PSTN into individual 'Dial In Conferencing' Performance counters (and resulting synthetic transactions)

                                        NOTE: Large customers typically have multiple PSTN numbers setup
                                        Businesses need visibility to know which number is down

                                        b)…

                                        7 votes
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                                          0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                        • shared address book

                                          The ability to have a centralized contacts directory that can be shared throughout the business would massively help my customers. Can't believe it is not a feature of skype for business to be honest.

                                          1 vote
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                                            0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
                                          • 4 votes
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                                              0 comments  ·  Manageability - Tools  ·  Flag idea as inappropriate…  ·  Admin →
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