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    Tell us how we can improve Skype for Business

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    1. Add Skype for Business Federated Contacts to Teams Contact Groups

      When migrating from Skype for Business to Teams Only mode we noticed that any federated contacts in groups in our Skype for Business client DONT get migrated when a user is switched to Teams Only mode.

      We have to type the full SIP address of any federated contact when using Teams and we CANNOT add federated contacts to a group in Teams client.

      The transition from Skype to Teams should include this as we have several users who rely on federation with external domains and have plenty of contacts in their client

      12 votes
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        0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
      • AutoAttendant & CallQueues - Manually activate Night Mode or out of office hours mode

        For MS Phone system auto attendant and call queue functionality, there should be some option/method available to manually enable-disable "night mode/office closed/out of business hours"

        Once activated a different greeting can be played to callers and further new calls can be handled accordingly.

        Note:- This is different from regular out of office hours and holiday settings in AA & CQ

        5 votes
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          0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
        • There needs to be an option to opt out of having a skype, or asking before auto generating a username for a skype account.

          I don't understand how there is not an option to remove an auto generated skype username, if you are not planning to use this service. If I just want to use my Microsoft account for word and excel, there is no reason a username with my email address, linked to skype is a necessity. Not only is it not an option for it not to generate. You cannot have it removed once it has been generated. This is insane.

          1 vote
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            0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
          • Need an option to change sequence in Call queues

            We can added group in Call queue, however it does not allow us to set sequence for Agents

            29 votes
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              1 comment  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
            • Adding Skill Search from Skype for Business OnPremise with Sharepoint Online

              Enable Skill Search from Skype for Business on Premise with Search center URL's from SharePoint Online!

              1 vote
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                0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
              • SFB 2019 Enterprise Pool with two nodes not possible in Topology Builder

                I am trying to deploy the new SFB2019 in my lab. For testing purposes, my SFB2015 lab was a 2-node Enterprise Pool. Microsoft has always recommended a 3 node pool, but two nodes is allowed and works.

                Now I am trying to build a two node SFB 2019 Enterprise Pool, but the Topology Builder says:

                • Two computers are not supported in Front End and Director pools. At least one or three and more computers are required.
                • Registrar:fepool2019.pod5.local

                I cannot find this change anywhere in the SFB2019 documentation. We actually have customers running a 2 node pool for basic…

                4 votes
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                  0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                • Create an all user installer for Skype Meeting App

                  I cannot install the Skype Meeting App as a regular user. I can switch to my admin account to install the app but it only installs for that user account. If it could be installed for all users this would be much easier to manage as it could be done while imaging.

                  13 votes
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                    2 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Call in and change auto attendant greetings

                    We need the ability for the users to call in and change the auto attendant greetings for things like a snow day or off-site meetings.

                    4 votes
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                      0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                    • Group Sorting / Subgroups

                      There needs to be a way to sort groups alphabetically, numerically, etc. It would be helpful to be able to create subgroups.

                      6 votes
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                        0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                      • Office 365 user should be able to access consumption billing without having a SfB calling plan

                        Consumption billing should be available for users who are not on a SfB calling plan.

                        For Example, One of our users in in the office on only 2 afternoons per week. We want them to be able to use a phone whilst in the office however, to do so, they need to have a Cloud PBX subscription and a domestic calling plan. This users need to use the phone is limited but we still need a full subscription.
                        It would be better if they could participate on a pay as you go basis by using the consumption billing to cover…

                        8 votes
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                          1 comment  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                        • You shouldnt be able to sign into multiple devices simultaneously.

                          You shouldn't be able to sign into multiple devices simultaneously.

                          Currently I am logged in on my development surface, my workstation in the office and on my phone. Sometimes I get a message on my cell phone but not on my desktop. Or if I see the message show up on my phone and I try to respond on my surface the end user says it just sends them emails and not an I'm. Also skype calls ring where it wants and not on the device I'm actually using.

                          32 votes
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                            5 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                          • Schedule your status

                            Make an option to schedule your status as online according to your working hours.

                            38 votes
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                              0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                            • When two people call each other simultaneously, just connect the calls automatically.

                              Really often me and my teammates end up calling each other at the same instant. Due to this there's a bit of a lag and often we both end up disconnecting our call attempt to answer the other persons call. If we just connected to each other, it would really speed things up.

                              19 votes
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                                0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Need the ability to be able to register customers outside of our business when we are having a broadcast. Today this feature does not exist

                                Need the ability to register customers and see their email addresses so we can communicate updates on broadcasting features or publications. As well as have the ability to track their usage and invite them, communicate new broadcast etc. I can do this with GoToMeeting, GoToWebinar. But this feature does not exist in Microsoft's platform

                                6 votes
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                                  0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                                • Support for Windows Server 2019 Core to Skype for Business Server 2019

                                  Similar to Exchange Server 2019, please allow Skype for Business Server 2019 to be installed on Windows Server 2019 Core.
                                  Remove the requirement for Desktop-Experience feature

                                  4 votes
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                                    1 comment  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • SFB - handle Agent call forwarding in Auto Attendant

                                    PSTN call to Auto Attendant in turn to Call Queue >> Agent >> Immediate forward to PSTN is not working. Forwarding Set for Agents/ Agents work when the phone number associated with agent/agents is dialed direct but does not work when the Auto attendant/Call Queue service number is dialed. A case was worked with Microsoft and closed without providing any support. Checking if there is a solution to this issue.

                                    1 vote
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                                      0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Add the Standard Edition Front End Role to Skype for Business 2019

                                      It was announced at Microsoft Ignite 2017 that there would be no Standard Edition Front End role in Skype for Business 2019. Enterprise Edition using a full SQL back end will be the only option going forward. While this is a clear pain point for many small and medium sized organizations, even very large organizations use Standard Edition server in branches and offices where survivable branch options do not provide enough functionality. I would like to see the Standard server live on to meet this smaller footprint need.

                                      512 votes
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                                      • Enable Support for TCP KeepAlives in Sfb Edge Server for External Federation

                                        (there seems to be no category for SfB Server ideas/enhancements)

                                        Enable Support for TCP KeepAlives in Sfb Edge Server for External Federation

                                        Unlike the XMPP Edge, the SfB Edge server does not support setting of TCP KeepAlives when federating with external partners. Often these connections go through NAT/Firewalls some of which ungracefully tear down idle TCP connections. This causes a timeout at the SIP stack level which causes delays in message delivery (if not loss)

                                        Issue described in detail here: https://social.technet.microsoft.com/Forums/ie/en-US/9c1b8e41-8c3e-42d7-be74-7dd38a069226/how-can-tcp-keepalive-be-enabled-on-skype-for-business-lync-2013-edge-servers?forum=sfbfr

                                        The issue is that even if the TCP KeepAlives are enabled at the OS level, unless the SfB Edge…

                                        3 votes
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                                          0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Outside of business hours redirected to an outside company

                                          When someone calls our company outside of business hours, we can redirect their phone call to another company (answering service) through the administration portal.

                                          1 vote
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                                            0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Use WSUS to update Skype for business 2015 server.

                                            In the WSUS environment it is already possible to download the updates for Skype for Business server 2015, but you are not allowed to use it, because it breaks SFB.
                                            You have to do a manual installation with powershell commands.

                                            1 vote
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                                              0 comments  ·  Manageability - Planning & Deployment  ·  Flag idea as inappropriate…  ·  Admin →
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