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    1. Skype for Business Call Queue - "How long a call can wait in the queue" set to 15 seconds not working.

      Skype for Business Call Queue - "How long a call can wait in the queue" set to 15 seconds not working. When we set it to 15 seconds for the threshold it would still go around 30 seconds before a call will be routed. The option may be in there already on the UI but this isn't working yet.

      136 votes
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      5 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    2. 67 votes
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      7 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    3. Call queue report

      Add the ability to see or a pull a report on who is answering calls from a call queue.

      56 votes
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      2 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    4. Voicemail - Press 0 to return Personal Operator

      In SFB on prem when a caller reaches a users voicemail, the caller can press 0 and return to the AA/receptionist/"personal operator". You can set the number they return to for each user. Would be great to have this feature in Azure Voicemail. This is different from call answer rules, but call answer rules would work as well.

      146 votes
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      7 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    5. extend Skype timeout from 90 minutes to 4 hours or give the organizer the choice to set the time of the meeting

      extend Skype timeout from 90 minutes to 4 hours or give the organizer the choice to set the time of the meeting, right now the the dial in users will be kicked out of the meeting after 90 minutes with no option to dial back in!!!

      5 votes
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      4 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    6. Allow Auto Attendant to forward to an external/arbitrary PSTN number

      Auto Attendant is limited to forwarding to users, hunt groups and other auto attendants. We need our Auto Attendant to be able to forward to an arbitrary/external PSTN phone number out of hours.

      269 votes
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      19 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    7. Call Queue Timeout - Less than a minute

      Currently in Skype For Business Online call queues the minimum amount of time that a call can wait in a queue before it times out and forwards to somewhere else is 1 minute. It would very useful if we could set this to less than a minute.

      193 votes
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      3 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    8. Turn off email notification for missed call

      It seems that when you are using a completely hosted office 365/ cloud PBX/ Skype for Business with PSTN conferencing that there is no option to disable the email notification for missed calls. Most users do not want their inbox flooded with missed call notifications and the rules of outlook will not work as they are notifications and not emails. The suggestion is to have on a user-by-user basis the ability to disable these messages.

      138 votes
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      14 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    9. SfB Online Call Queue Routing Options

      Enable additional routing options for call queues for Skype for Business Online to match On Premise, such as Round Robin, Last Active, and Priority. In particular, our business has several of employees who can answer inbound calls, but really it's one person's job, and the others cover overflow in a specific order. It's not a call-center environment, so these calls flow to users' individual desk phones.

      264 votes
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      13 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    10. Add possibility to set call forwarding by administrator (SfB Online)

      Admins should have the possibility to set call forwarding for users who are not available and haven't set call forwarding before leaving (so the calls to them aren't lost). In SfB Online we don't have such possibility right now.

      22 votes
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      0 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    11. Voicemail Service (Separate from User Accounts)

      Provide a voicemail service independent from each user's line. Assign a user or group of users who receive notifications about new messages and can manage them. Allow call queues and auto attendants to roll over to a specified voicemail account. Possibly incorporate with existing shared mailbox functionality.

      45 votes
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      2 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    12. 291 votes
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      46 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    13. 28 votes
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      1 comment  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    14. 485 votes
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      20 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    15. We must be able to block a number

      All of our phone systems in use can block an incoming call number, this is a given these days. It would be even nicer if we could preload from a connected spam number service if they exist, Or at least manage blocked numbers centrally in the portal. Thanks.

      77 votes
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      3 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    16. Call Recording

      It would be very useful to have a call recording feature - and a portal to access the recordings. Possible built into the 365 admin portal.

      100 votes
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      6 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    17. Need to be able to turn off "Away" or "Inactive" on spesific users!

      It would be nice to be able to choose if a user should have the feature to show presence as "Away" or "Inactive". I work with Respons groups and if a user has presence "Away/Inactive" the call will not be put to this user. We have several phones and mobile clients that are part of these RGs and they never get calls because of this feature.

      3 votes
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      1 comment  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    18. Ability to send and receive faxes

      Ability to allow users to send and receive faxes

      464 votes
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      14 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    19. Hunt Groups in CloudPBX

      Need to add Hunt Groups capability in CloudPBX

      361 votes
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      working on it  ·  8 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
    20. Extension Dialing

      People used to dial short numbers, for example create extensions for some numbers. Current implementation does not allow configuring normalization rules

      601 votes
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      29 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
      planned  ·  Miru Gunarajah responded

      Thanks for the feedback, this is a feature that we have on our backlog.

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