Hunt Groups in CloudPBX
Need to add Hunt Groups capability in CloudPBX
Is there any update on when this will be available?
Mike Greer commented
Are there plans to add response groups to the cloud offering?
Daniel Harris commented
Is it possible to use Team Calling with a central number that rings every member of the team and whilst the person is waiting to play a custom message whilst they are effectively on hold until a member of the team picks up?
Any call to a user who is setup for "Team Call" will also ring up to 25 other users in parallel, either at the same time or after a configured delay.
It's available in CloudPBX and is configured via SfB Client by a user; no Admin is needed to do this.
Go "Call Forwarding" at the bottom of your SfB Client and select "Call Forwarding Settings".
Then you need to select "Simultaneously Ring" Option and setup your "Team Call Group".
Team Call setup in CloudPBX is the same as in Lync 2013 and on prem Skype for Business 2015, here is a good article on this:
Where an how can you do Team Calling? Is it similar to Response/Hunt groups?
There should be an option to place incoming calls in a queue in the event that no one is available to answer during business hours. It can get very annoying to put a call on hold in order to answer a different call to tell that caller to hold while you go back to the previous call.
Dan Salinas commented
Also would be awesome to have ACD like functions as well
Why not use Team Call instead, since it's available in CloudPBX?