Voicemail - Press 0 to return Personal Operator
In SFB on prem when a caller reaches a users voicemail, the caller can press 0 and return to the AA/receptionist/"personal operator". You can set the number they return to for each user. Would be great to have this feature in Azure Voicemail. This is different from call answer rules, but call answer rules would work as well.
https://aka.ms/vmsettings doesn't allow for different options - press 0 for ..., press 1 for ..., etc. Is it still possible to use Exchange Online Call Answering rules?
It's now possible to set this up in the Voicemail user portal at https://aka.ms/vmsettings.
Kyle Garrett commented
Please add this feature to the Teams roadmap (if not S4B).
This is a requested feature from one of my customers as well. We just ported today, and they are already wanting to look at "more robust" phone solutions.
This is a critical feature for my company. We can't move to sfb online if this isn't there, so hopefully it comes, but it doesn't seem to be in the plans at all.
Another very basic component of a functional phone system that has been missed. Please provide this functionality very soon.
Bill McConville commented
If we knew we were losing this function, we never would have migrated to Skype online.
I'm hearing a few customers want this feature as they currently have it with their existing PBX. If you can make it in Cloud SfB as well as on-prem, so much the better