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    1. 39 votes
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        2 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
      • Voicemail - Press 0 to return Personal Operator

        In SFB on prem when a caller reaches a users voicemail, the caller can press 0 and return to the AA/receptionist/"personal operator". You can set the number they return to for each user. Would be great to have this feature in Azure Voicemail. This is different from call answer rules, but call answer rules would work as well.

        123 votes
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          5 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
        • Call queue report

          Add the ability to see or a pull a report on who is answering calls from a call queue.

          39 votes
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            0 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
          • Call Queue Timeout - Less than a minute

            Currently in Skype For Business Online call queues the minimum amount of time that a call can wait in a queue before it times out and forwards to somewhere else is 1 minute. It would very useful if we could set this to less than a minute.

            190 votes
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              3 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
            • Allow Auto Attendant to forward to an external/arbitrary PSTN number

              Auto Attendant is limited to forwarding to users, hunt groups and other auto attendants. We need our Auto Attendant to be able to forward to an arbitrary/external PSTN phone number out of hours.

              198 votes
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                11 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
              • Turn off email notification for missed call

                It seems that when you are using a completely hosted office 365/ cloud PBX/ Skype for Business with PSTN conferencing that there is no option to disable the email notification for missed calls. Most users do not want their inbox flooded with missed call notifications and the rules of outlook will not work as they are notifications and not emails. The suggestion is to have on a user-by-user basis the ability to disable these messages.

                116 votes
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                  11 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                • SfB Online Call Queue Routing Options

                  Enable additional routing options for call queues for Skype for Business Online to match On Premise, such as Round Robin, Last Active, and Priority. In particular, our business has several of employees who can answer inbound calls, but really it's one person's job, and the others cover overflow in a specific order. It's not a call-center environment, so these calls flow to users' individual desk phones.

                  180 votes
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                    9 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                  • Voicemail Service (Separate from User Accounts)

                    Provide a voicemail service independent from each user's line. Assign a user or group of users who receive notifications about new messages and can manage them. Allow call queues and auto attendants to roll over to a specified voicemail account. Possibly incorporate with existing shared mailbox functionality.

                    44 votes
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                      2 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                    • 24 votes
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                        1 comment  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                      • Ability to send and receive faxes

                        Ability to allow users to send and receive faxes

                        430 votes
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                          12 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                        • Extension Dialing

                          People used to dial short numbers, for example create extensions for some numbers. Current implementation does not allow configuring normalization rules

                          595 votes
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                            28 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                          • Cloud PSTN numbers need options to configure callerID name and number values.

                            Cloud PSTN numbers need options to configure callerID name and number values. I'm seeing "Restricted number" on VZW and "Unknown" on Sprint. Does this take a while to propagate to the PSTN system?

                            412 votes
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                              22 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                            • Show contact information on voicemail / missed call notifications

                              It would be helpful if missed call and voicemail notifications in Outlook showed the contact name / company name etc for incoming numbers that have associated contacts in Outlook - rather than just showing the caller's number.

                              77 votes
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                                5 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                              • Add Unassigned Number Handling or Forwarding

                                Currently, unassigned numbers only ring busy. Being restricted to assigning only 1 number per user, there is no option to handle unassigned numbers. We own a pool of numbers and cannot port them all in just yet as we do not want them to ring busy, but would prefer to have them forwarded to an active user.

                                Lync on-premise at least had the ability to define ranges of unassigned numbers and configure them with an announcement.

                                Please add some sort of handling for unassigned numbers outside of ringing busy. I would really like to have the ability to configure unassigned…

                                113 votes
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                                  5 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                • Need to be able to port toll free numbers

                                  We have toll free numbers and need to be able to port them to the Cloud PBX and PSTN features of Skype for Business. Until we can we cannot really utilize the PBX and PSTN services.

                                  34 votes
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                                    1 comment  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Transfer call to favorites list

                                    When a call comes in and I want to transfer the call, I would like my favorite contacts list to be there so I can select my favorite contacts to transfer to. I now have to type their name each time to bring up their name to transfer to.

                                    24 votes
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                                      0 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Skype for Business Call Queue - "How long a call can wait in the queue" set to 15 seconds not working.

                                      Skype for Business Call Queue - "How long a call can wait in the queue" set to 15 seconds not working. When we set it to 15 seconds for the threshold it would still go around 30 seconds before a call will be routed. The option may be in there already on the UI but this isn't working yet.

                                      109 votes
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                                        3 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add the ability to record/change voicemail greetings from something other than the Skype Client

                                        Add the ability to modify your personal greeting when out of the office without the requirement of the Skype client.

                                        Example: I go to the hospital for some reason, I know I'm going to be OOO for a week and need to change my personal greeting.

                                        1 vote
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                                          0 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                        • extend Skype timeout from 90 minutes to 4 hours or give the organizer the choice to set the time of the meeting

                                          extend Skype timeout from 90 minutes to 4 hours or give the organizer the choice to set the time of the meeting, right now the the dial in users will be kicked out of the meeting after 90 minutes with no option to dial back in!!!

                                          4 votes
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                                            3 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
                                          • Missed call - show name of caller in Skype Client

                                            If I get a missed call from a PSTN number and the number is one of our contacts from the global adress list or even a user in our organization. Skype does not show the name of the missed call, just the number. Office 365 has any information to show the name, because it is presented during ringing, but if I miss the call the Skype Client now just shows the number of the missed call and the name is gone. The Name is correctly presented in the missed call E-mail, but in the Body part of the mail. In…

                                            7 votes
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                                              0 comments  ·  Cloud PBX with PSTN Calling  ·  Flag idea as inappropriate…  ·  Admin →
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